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Custom Color Set
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66,637 Verified Client Reviews |
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First time using eSalonI received a call from esalon before the shipment, she gave me advice and we changed the color to a lighter shade also used a primer before the color as instructed. My hair turned orange and the roots did not absorb the color. I sent them an email and hopefully will hear from them soon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy A. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hate itI hate it. I’ve tried 3 different times, and each time was the wrong color. I just hate it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair too lightThe color that I received was too light. I had sent a photo but the colorist never called me to make any adjustments. I thought that was the purpose of using eSalon as a professional would look at the photo and make changes. No one contacted me. I am very disappointment with the results. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsRosemary S. - Thank you for sharing your feedback. Upon reviewing your profile, we see that your colorist has already contacted you to resolve your concern. Please let us know if there is anything else we can do to help! |
Asked for lighter, but sent darkerI specifically asked for lighter, but was sent darker. I specifically said I had zero gray hair, but the directions said”to color gray hair.” I specifically asked for a follow up email, and got no email. Not impressed. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa D. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First color orderI wasn't pleased with the color I recieved it didn't do any of much of a change in my current color and didn't cover my grey at all 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChantel T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals! Your colorist has been in contact via email and will be happy to assist in this process. We truly appreciate your feedback. |
Great idea but results were not thereIt was my first time trying esalon and I have to say I was very impressed with the packaging and the product was also branded very nicely. The whole concept was brilliant but unfortunately, the product quality wasn't there I was looking for some gray coverage so I chose a darker color than my natural one but it didn't successfully cover everything. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela S. - We truly appreciate your feedback, thank you! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps. |
Brassy. Not much change in current colorMy hair was really brassy after color,which was my biggest dislike.It did not even change base color much at all.i used product exactly as directed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJerri W. - Thank you for reaching out to us. We are sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if there is anything else we can do to help! |
Need to be a shade darkerI wanted a shade darker than they sent me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDakota S. - Thank you for sending us your feedback. Upon reviewing your profile, I see that your colorist has already worked with you to resolve this concern. Please, let us know if there is anything else we can do to help! |
Did not cover greysGreys still visible. Won't use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Was not enough to do all my hairRan out of product before I finished 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenn N. - Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope to continue helping you find hair perfection! |