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Custom Color Set
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66,637 Verified Client Reviews |
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Not as asked forPlease look at the email trail communication. I specifically asked to avoid the orange tone and was worried about that. I have sent pictures, descriptions and engaged in discussion with the technician and still my hair is ORANGE. Thanks but no thanks! Via 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVia H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not quite rightI like the color but I wanted some blonde. I asked for strawberry blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wanted ash blonde and got strawberry blondeMy hair looks terrible and I can’t even get it fixed at a salon because they are closed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKesley L. - Thank you for reaching out to us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My hair turned orange.I followed all of the instructions to a tee. But my roots are now orange. I think the at-home products don't work well for blondes. Disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita W. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorI colored my whole head of hair. Roots first and then rest of hair. Still felt it was a little too dark but not bad. Then next day did highlights that really helped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy K. - Thank you for your feedback! Upon reviewing your eSalon account, we see that you have already worked with one of our Color Experts to resolve this little concern. If you have any questions please let us know, we're happy to help! |
Not good color🤦♀️I got orange color😡😱. This is not the same color as I was expected. Sorry I am not going to order ever again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already discussed with one of our Team Member about this concern. Please, let us know if there is anything else we can do to help. We truly appreciate your feedback. |
Said light brown but it as Dark brownI wish I had not colored my hair with this color. Said light brown it wasn't, it was dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry P. - Thank you for reaching out to us here at eSalon! Upon reviewing your profile, we see that you have already discussed and resolved this concern with your colorist. Please let us know if there is anything else we can do to help! Thanks again! |
Color blindI asked for reddish brown and I got black hair. I’m very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerryAnn B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is ruinedI am shocked ! The vomit did not cover my hair and now it’s come out completely ! They said sorry!!! And they would send the correct product!!! Till now nothing has come!! I am disgusted !! Every day I call and they keep saying the same thing !!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky S. - We truly appreciate your feedback. We're glad that you could discuss this matter with one of our Color Experts. Please let us know if there is anything else we can do to help! |
colori need to change my previous color 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertsdorothy K. - We’re so sorry to hear that you were unsatisfied by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |