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Custom Color Set
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66,637 Verified Client Reviews |
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Did not at all turn out like the advertised photoThis custom colour was depicted as being a dark purple. This dye absolutely did not turn out purple, but rather slightly reddened my already dark, red hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best! Please keep your eyes out for an email from us. We will be reaching out to you to make this right! |
Left my hair very dryColor came out great but really dried up my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |
Wrong colorColor was nothing like described!!!!! My hair turned out a black color Had to pay more money to get it fixed!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanette P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals! Please, keep your eye out for an email from us for your next steps. We truly appreciate your feedback! |
HORRIBLE COLORMy color turned out NOTHING like the example pics. It’s a horrible orangey-red color. My roots are a reddish-brown, then the strands are a completely different color. I won’t ever use this service again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer L. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Don’t purchaseDon’t purchase, Do not purchase from this company once you try it when you try to cancel they will continue to charge you and send you more. Congratulations I had to cancel three different times. They refused to refund or except the product that had been unopened. Total rip off! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean S. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. Here at eSalon we are always happy to help in any way we can! Please let us know if you need further assistance. |
Didn’t have any purple undertonesI was excited to use this sadly there are no undertones 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBritney K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not close to color I choseMy hair ended up about two levels darker than what I chose and not in the least but copper either. Following the instructions to start at my roots and let them process first also gave me hot roots. My hair looks and feels terrible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIleina M. - Thank you for your feedback! Upon reviewing your eSalon profile, we see that one of our Color Experts has already discussed with you to resolve your concern. Please, let us know if there is anything else we can help you with. |
Dark blondeI order lighter blonde but they went with my hair color which was fine but now my hair is dark brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So the wrong colorAlso lost hair, it came out when rinsing the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgia V. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been, and that you had hair loss after using our color. Our Color Experts have been in contact via email and will be happy to assist in this process! |
Not as asked forPlease look at the email trail communication. I specifically asked to avoid the orange tone and was worried about that. I have sent pictures, descriptions and engaged in discussion with the technician and still my hair is ORANGE. Thanks but no thanks! Via 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVia H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |