|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Not goodWay to dark and color faded after week and gray back on hairline in 2 weeks 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChristy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Root coverageSo I followed the directions to a T but my roots look like no color was applied to them. I don’t know it’s it because it wasn’t enough time for the color to deposit because 10 minutes then 5 minutes isn’t really anytime at all. Very unsatisfied but more importantly disappointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAlexandria- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too brassy/orangeMy hair has always taken twice as long to color than Colorists think or directions tell me. Plus they are always too orange. 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
NOT the right color AT ALL and I had a HAND FULL of hair FALL OUT!The color smelled great but then when we used it all was good until washout time and I had handfuls of hair falling out and then when I finally got it conditioned (which what they gave me was nowhere NEAR enough for the job it did on my hair). I had to use all kinds of special conditioners to add to what they gave me to cover all the rats and big hunks of hair stuck together in a big not to try and loosen them. I also had to use a leave-in conditioner after I got out of the shower to be able to PICK through my hair cause no way was a brush going through it without ripping even MORE hair out! The color is NOT right it was supposed to be red and it has spots of blonde in it and I am just very disappointed. I thought this would be the BEST in hair color, I guess I was REALLY bad wrong! I hope they help me! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Dorretta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Loved the colourSo pleased with the colour but its washing out! I have some bleached hair so maybe that's why. Such a shame. Wish colour would stay. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Jo - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
The color is just okayIt’s not that the color is bad, and it may be because I JUST dyed my roots today and it takes time to lighten a little bit (maybe) but with my notes saying that I would like to go lighter and with the slight adjustment of my color going lighter, I don’t see a difference and my roots actually look even darker then they did before. I don’t see a “new look” and I don’t feel confident and happy with my color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEzra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not happy with resultsI’m really sorry but it’s not covered my greys hair at all I did everything like instructions said My hair are more lighter but still grey. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Ewa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not work at allI’m sad to say this product did not work well for me. I am no stranger to coloring my hair at home and normally have good results with other brands so I decided to try e salon based on the reviews. Sadly e salon color did not work well for me at all. I followed every direction to the T and majority of my grays were not covered at all, and I don’t have a lot only a few that frame my face. It also left my hair three different shades of reddish brown and very splotchy. Very disappointed 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not PerfectBeautiful color match but did not totally cover my grey! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Candace - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No redI am a natural redhead. I wanted a copper red color. It was brown copper with no red. I am not sure why or how this was missed in the order. My photos clearly showed this as well as my notes. I am so disappointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Pamela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |