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Custom Color Set
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67,076 Verified Client Reviews |
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Product never showedI wish they would pay a bit more for tracking . The product never showed for me . Disappointing . Customer service was really kind about it and gave me a refund . Ive never had anything lost in the mail :( 0 of 0 people found this review helpful. Did you? |
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root touch up colorI have a problem with the root touch up color that was made for me. it is NOT the color I wanted. I asked for a revision of more blondish brown not more red and now my color isn't even close to the original color you made me. I know its hard to do a revision and I understand that. Together we will find the right color for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeby - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color offNot sure what change with the last color but it had a purple tint to it for the first several days until I washed most out. Now the color is what I had the last time that I liked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - Thank you for taking the time to review your color. We went ahead and contacted your colorist to alter your formula to better suit your needs. Please let us know if there is anything else we can do to help! |
To darkI wanted a color that was natural with hints of golden but got straight dark dark brown! Don't like it all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarina - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
ColorI want to go back to original color I got! 0 of 0 people found this review helpful. Did you? |
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Hard to findI'm not complaining about the consistency of the color. And it certainly doesn't damage my hair. It's my inconsistency that is giving my stylist problems!! But I know with how patient she is, it will get right where I want it to be! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanelle - Thank you for writing a review! After looking at your account, it seems your color has been updated to best suit your needs. Let us know if there is anything else we could do to help. |
Canceled Account but see it is still onlineDue to mistake ended up changing auto-ship date and received a bottle early because eSalon refused to make it right. After canceling my account via phone, I checked a month later and was able to log in, and to my horror, I found it was NOT canceled! Shame on eSalon!! Cancel my account now!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for taking the time to review us. Upon reviewing the account, we can see it was indeed cancelled and we were able to clear up any confusion. Please let us know if you have any further concerns. |
Did not ColorI mixed and left on hair for 30 min.It didn't color the gray.It turned it a reddish color.I didn't like it at all.Will never use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We’re sorry that you were unhappy with the color result.. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
do not send any more until you fix the problemstoo brassy, not enough coverage for gray, needs to be lighter blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for the review. We went ahead and contacted your colorist regarding your concerns and added a credit so your next order is on us! Please let us know if there is anything else we can do to assist you. |
Hair colorIt seemed darker than before and I'd asked for some red highlights added. I didn't see any. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - Thank you for taking the time to review us. At this time, we do not have a highlight option available but this is something we are looking into! I also see that your colorist has successfully reformulated your color to better suit you. We apologize for the inconvenience. |