64,462 Verified Client Reviews |
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custom hair colorit is nice to get a hair color made just for you. you do not get that from a box. i liked it and it was as easy to use as if it came from a box. color seems to last longer than store bought. but i am waiting to see, i will be recieving my 2nd order in april. i will revise my rating then. 0 of 0 people found this review helpful. Did you? |
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Low qualityI was excited to try esalon last summer and the first batch that came seemed great! The two bottles they sent me had the darker base and a lighter color for the ends. My shipments after that had only the darker color and they told me I had to pay extra for the lighter touches...hmmm. After a few applications of the color, my hair is dry and brittle. I'm constantly trying to moisturize it to bring back life and softness. The shampoo and conditioner that I bought with my first purchase did nothing to improve the appearance or feel of my hair, either. The color was pretty good, I must say, but I think I could get that color in any box. The absolute worst part, though, was that when I used the color the last time, a clump of hair fell out while I was shampooing the product out. I wonder now it this product is the reason my brush seems to have had a lot more hair in it the last 6 months. I'm done. It's just way too damaging on my hair. Just FYI, I've colored my hair for years and followed the instructions exactly! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheri- We’re sorry that you were disappointed by the results of your color application and experienced more hair damage than normal. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Made For YouWish it would cover gray a little better. 0 of 0 people found this review helpful. Did you? |
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Color was pretty but didn't cover my grayMy hair is mostly brown with patches of gray at the temples. I like the color but it does did not cover the gray at all. That's fairly disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We apologize that your color results did not provide the gray coverage you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Good productI was very excited to receive my professionally mixed hair color. The results however were somewhat disappointing. The quality of the product was good but the color wasn't what I was expecting. I don't know if I'll order a second time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I don't think it works for me...Reason being it might work for others, I was my hair every week and already my gray hairs are appearing back around my crown, they are coming back fast and furious. .... I'm sure it might work for other so I'm not gonna knock it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We apologize that your hair color did not provide the gray coverage you expected. Upon reviewing your profile, we see that a member of our Color + Care Team processed a complimentary reformulation, per our Satisfaction Guarantee, designed for increased coverage. Again, we are sorry that you were unhappy with your results and look forward to crafting your reformulated color. |
Unexpected resultThe color suppose to be "cool beige". I applied everything correct according to the instructions. But it turned to be gingery on my roots (like the warm beige would be). The bleached part of hairs took color ok. But my naturally ashy roots now ginger and in couple weeks the difference would be obvious and I would have to dye my hairs again. It doesnt look ugly, but It;s not the result I expected :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKseniia - We apologize that your roots turned out warmer than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color and tone down any copper tones. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Custom Hair ColorI followed the directions exactly, but this hair color was very flat looking and did not cover the grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBritt - We’re sorry to hear that you felt your hair color was flat and did not cover your greys. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to provide a color to better suit your needs. So we have credited your account for one complimentary hair color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results. |
Scalp Broke OutThe color was ok, nothing spectacular or that I haven't achieved from other box colors but my scalp broke out in sores as a reaction to something in the color. Would not recommend to anyone worth any skin sensitivities, I haven't broke out this bad from color since I bought cheap dollar store color years ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re truly sorry that you were disappointed with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every color order. Because of your reaction and dissatisfaction regarding your color, a representative has refunded you for your color. Again, we apologize that you were unhappy with your experience. |
ColorI love the color and how it makes my hair feel, but I think I'm in need of something to cover the greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |