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Custom Color Set
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66,566 Verified Client Reviews |
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Horrendous CommunicationMy color was too light on the roots and I am quite disappointed with the service. I received an email saying that my hair color was adjusted to be lighter. However when I called (because I did not want it lighter), there was no adjustment made to the color. In addition, when I received the color, the instructions stated to place the hair color all over (2nd bottle). I had previously received an email saying to only apply the color to the roots. Then when I contacted the help support, my color profile was updated but a refund/ or credit was not processed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We're sorry that your first color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
First timeFollowed directions (most times I don't ). Hair darker than expected, but looks good. Will definitely do again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We're so happy to hear that you're enjoying your Custom Hair Color]! We truly value your feedback and look forward to hearing from you again in the future. |
ColorI like the color but it takes me about 4 shampoos to wash out of my hair? It is very difficult to get out for some reason. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiAnn- We’re super sorry that your recent hair color left your hair feeling waxy or greasy—and thank you bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. To thoroughly remove the color in the future, we recommend that you deeply massage the color at your scalp with a touch of water for 2-3 minutes, prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-safe clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean. Again, we’re so sorry for this inconvenience. If you have any other questions or concerns, we’re here for you! Just let us know, and we can assist you further. |
Just not what I'm going for. Plus the colorist doesn't follow my directions.I was looking for a dusty violet, or even lavender shade when I began. My first color came out more like a deep auburn than anything. I requested more of a violet shade, and my second coloring came out a deep burgundy. Still not the lavender/violet shade that I was going for. I requested a new adjustment to the color, specifically asking that all red be removed from the dye and that the level of violet be increased. While the violet content did go up, so did the red content. By the time they get it right, my hair's going to be fried, and I'll have spent hundreds. I'm just going to take myself to a local hair salon and have it done right in one shot. I think this site is built more for those who are looking to cover gray, rather than someone like me that is looking for some flair and a pop of color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Our eSalon color line is a natural hair color line, so unfortunately we don't have very vibrant pearl or violet tones.We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not a good experience!The product was very drying to the hair and the color did not turn out to look like the color that I chose. Has a green hue. Will be seeing a professional after all. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We’re sorry to hear that the results of your most recent formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Still having trouble getting the right color..I've noticed my gray coming through in appr 4 weeks. Not new growth, fading off the gray. This that I just put on is what was sent to my complimentary for my roots. I applied to roots and after 20 minutes put the remaining on the rest of my hair. It is just too dark. I need my next order to be lighter and a tad more red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for and an increased red tone. |
Dried my hair outI followed your directions exactly. My color was flat and my hair was dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
The color is very bland!The color is so awful. I have another set already and I will definitely NOT use it. PLEASE CANCEL ANY FUTURE ORDERS. THANK YOU!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re sorry to hear that your hair color didn't turn out as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Made absolutely no difference to my natural color.Color did not show at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DisappointedAll over color was a dull, solid brown, had no highlights even though there was suppose to be. Bad smell, left hair feeling hard ,slimy, nasty. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |