|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Good Service, product quality poorI really like the concept of eSalon and was keen to find a higher quality hair coloring option that was less expensive than visiting the salon. Tried coloring 3 times- liked the intial color- but within 2 weeks the color had changed drastically. Appreciate the good customer service I received, but this product did not work for me. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJane- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we sent you a complimentary reformulated color. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not satisfiedThis is not the hair color I was expecting I wanted my hair color to be medium blonde to light blonde 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsValorie - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
I am not really satisfied.My gray hair around my face did not color well. I even added more color solution and left on longer. It still did not color??? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMary - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Decent Product, Poor Color SelectionI liked the products but even after speaking with them I still cannot understand what the problem is. If I tell you I've been coloring it light blonde then give me a light blonde. Not light brown. If it is a difference between highlighting and regular color then tell me which one I need. If you don't have the capability them tell me. I can walk into my stylists shop and say blonde and I come out blonde. This is advertised as having the range of colors then refuse to make more than a 2 shade difference in color. I'll just go back to paying my stylist. At least then I know what the color will be. So, as long as you aren't trying to change you hair by only 2 shades, not a bad service. If you are changing by 2 shades, stick with your stylist. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSarah- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
It was waaaaay too darkI asked for a burgandy type of color or as close as possible. It came out the darkest brown... almost black!!! Not happy! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCheryl- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Not as expectedI was promised natural golden brown. My hair is dark brown after using their custom, formulated color. I emailed asking for a refund and a replacement and was told I should adjust my color settings on the site. I went to the site to cancel my membership and learned that they do offer refunds and replacement if you're dissatisfied, unless you're me. If you're me you are advised to update your preferences. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGail- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We offered a complimentary reformulation, however, if you prefer a refund we understand. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Color wasn't what I expectedColor came out to red 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmanda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Root touch up?Colour was okay although my greys/whites seemed to go a bit ginger. But I was expecting it to be a thicker consistency and to have bowl and brush to do roots in between full colour, not sure how this is purchased? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSue - We're sorry to hear your coloring experience with us was less than excellent. We've added a free order credit to your account so that we can formulate a color that will keep your roots from going gingery. You can purchase our professional Coloring Tools - which include a brush and a bowl - from our store. Look for our email for more information. |
Great Idea but not for meThe color came out exactly as I wanted but it left my hair so rough and damaged that I have been unable to tame it even though it's been 2 weeks since I did the color. Plus I think the coloring process is too complicated compared to my regular store bought brand. Customer service and stylist are extremely courteous and convenient. Great Idea and company, just didn't suit my hair type. 1 of 1 people found this review helpful. Did you? |
|
productthe product was great lasting about 45 days until my greys started coming in. I think the color was a little to dark for me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAlina- We're sorry that your most recent color order was a little to dark for you. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |