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Custom Color Set
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66,566 Verified Client Reviews |
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MADE FOR YOU Custom Hair Colormy hair did not come out that good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMissy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
BadProduct received in good time all looking great quality, so initially impressed.. Followed instructions to the letter.. My hair has been left like someone has tipped a chip pan over my head, repeatedly wash has done nothing to remove the oil slick that is now my hair.. Also the ends are now dry and brittle, kind of horse like in texture.. Colour not much different from when I started. Very sad! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerry- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs |
Turned my hair a brassy orangeOrdered a warm blonde and followed all of the directions. My roots are now a very brassy orange instead of a blonde color at all. I was better off with my natural dark/dirty blonde than dying them to be orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexis- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
good color, that lasts, but very greasy.I have used lots of different colors over the decades. This one left a horrible greasy feel. It took me several shampoos to wash it out and later that day I could still feel some very, very greasy spots. But the color has lasted and it feels soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie- We’re super sorry that your recent hair color left your hair feeling greasy—and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. |
1st time userThe product arrived well packaged and clear instructions, in my case I was advised to colour sections at the roots and after the recommended time use remainder whilst showering to work through ends for only a minute or so. I found it was a lot of mixture left over once roots were treated and whilst I used it as advised to work through rest of hair it was probably more than needed. I was disappointed that it didn't completely cover my grey, the stubborn bits around the temples, perhaps it needed longer than the time specified but as a first time user of this product I was reluctant to leave on longer than advised, I like the colour and time will tell if it fades, shampoo and conditioner was a nice touch although don't think they suited my very fine hair that well, Once I've had the colour for a few weeks I'll decide if I want to re order but overall it's a nice product that's easy to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Doesn't work on grey hair.My hair is premature grey and I have colored it for 20+ years. I finally let it grow out but it it made me look older than I feel. I ordered a red copper shade. It looks great on the ends that were still colored red. I left the color for 40 minutes on the silver and looked good till I washed my hair. Now it is a dull red brown I will have to redye my hair to get an all over decent color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDedra- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
DeceivingI opened my credit card statement and was surprised when I saw the second the charge from esalon. When I purchased the first time, it was not clear that they will delivered every mont automatically and automatically charged you for it. I just remembered answering the question that I color my hair every 3 weeks. I think that is very deceiving to the customer.. I am disappointed on this kind of service and this way that company operates, they don't make it clear to you and charged you at the back end. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFyel- We apologize for your negative experience. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. |
Won't be purchasing again.I have just used this product for a 2nd time and I won't be purchasing again. Both times it left my hair gummy, stringy and dried out. Brushing it was impossible..pulling out clumps of hair! I had to re-wash it 3 times to get all of this stuff out. Very unhappy and will be requesting a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
DisappointedI'm disappointed in the overall color and after 1 week it's already fading and the roots and underneath appear white. My natural color is blonde. I was expecting a better product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Didn't cover grays and was adjusted 2 timesDidn't cover grays 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |