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Custom Color Set
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66,566 Verified Client Reviews |
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Great quality but color didn't match. Needed a darker Brown.Color was too light for my roots, the picture of the model with brunette with highlights is very close to my color. The product is great quality but definitely not my color! Had to go get a box at store to have my color darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Loved the colorColor was perfect but it faded completely out in three weeks and severely damaged my hair. I reached out to the company. They asked me to contact my color specialist about changing the color before I ordered next. No mention of what to do with very dry hair. The color that was sent to me was not the problem. Fading and damage was. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- We apologize that your color results faded faster than you were expecting and you hair felt drier than normal. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Color not what I wantedThe color pulled red and is not what I was expecting. I'd like to have a refund or a different color sent to me in place of the color that didn't work for me. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa- We’re sorry that your hair color did not provide the results you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Didn't work for meThe delivery and application process went great. However the medium blonde pearl was too gold for me. After a few weeks, my hair became brassy, and despite using the shampoo and conditioner I purchased, my hair became dry and brittle, though I kept washing to a minimum. I was offered an adjustment with a neutralizer to tone down the gold, but I decided not to take a chance. Just not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Still too lightDoes not match my natural color- toooooooo light. Now I have too many colors in my hair.😞 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re sorry to hear that your color came out lighter than you expected. We have received your request for a darker formulation. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Color okay; formula - not so muchWhile the color is a bit darker than I expected, I like the gray coverage and the overall tone. However, the fumes from the product when I started to rinse were awful! My eyes and throat burned and I began hyperventilating. I had to open up the bathroom to fresh air. Never had a reaction to a coloring product before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- We apologize that your color formulation came out a bit darker than expected. Since you were unhappy with your results, we have contacted you to offer assistance, per our Satisfaction Guarantee. We’re so sorry to hear that your eyes and throat were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order). |
Hair colorI like the color but would like to be able to see purple when not in direct light. Color appears almost black out of light would like the purple be more noticeable. Color not long lasting, 3-4 weeks gray already showing all over. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToni - We're sorry to hear the color wasn't purple enough and needs to last longer. We see that your colorist has already sent out a color adjusted to fit your specifications. We hope you love your new custom blend! |
color not as expectedI feel like the shade of color was wrong (which i did call about)also that it basically washed out with in 3 days i was pretty unsatisfied 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElanna- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
damagingThis product was very harsh and caused much dryness, damage and breakage. It also did not cover the gray adequately. Very Disappointed in this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We're sorry to hear you didn't have an excellent experience with your first color application. We see one of our representatives has already reached out to you and given you a credit for a free order. We hope this new formulation is hair color perfection! |
color did not last , cheaper to buy color in stores & might just as well.color faded fast and grey showed. cheaper to buy in stores if it does not hold color longer. Also that bottle of fluid to put on balding spots twice daily...what a beast to try to use. Really who designed that needs a different job. Next to impossible to use it. all in all I would not recommend these products and wont be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine- We apologize that your color results faded faster than you were expecting and you found our product difficult to use. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |