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Custom Color Set
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66,566 Verified Client Reviews |
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Turned my roots orange a second timeWhen I signed up I downloaded a picture and told them my roots always turn orange with any processing and the formula needs to be adjusted for that. First coloring, orange roots. Reformulation, still orange roots. I was doing as better job coloring myself from Sally's I did not have orange roots. I tried this service for the convenience of not having to mix my own color but it almost ruined my hair. Back to Sally's. I made them refund the cost of both colorings 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Hair color/coverageI like the color of my hair after dying, however, I don't like how my grey hair along my part is brassy/orange. It also doesn't cover my grey for more than 1- 1/2 weeks definitely no more than 2. But I do like the overall color. This has been the best of all of my changes, but still not flawless. I do appreciate all the effort put into making the changes, and again this has been the best. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- Thank you for sharing your feedback. We are want to work with you to make sure that your color is juts right. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Never received orderThe tracking area said it was delivered April 20, 2017 to my mailbox - but I don't even have a mailbox! I have a slot in the door. It was not left on my porch or in my screen door. I am very disappointed as I really wanted to try this product out. I'll just keep coloring the way I've always colored. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela- Thank you for sharing your feedback with us. We see that you have contacted us and we went ahead and processed a replacement order at no additional charge. We look forward to hearing your feedback once you have tried your custom color. |
Red red redWaaaay too red, it was awful 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRandi- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Color fadesI feel like the color fades too fast, leaving hair very dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your complimentary reformulation before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
ReviewIt made my hair greasy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry that your custom color left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
GoodDoesn't give me the grey coverage I like. Doesn't last on my roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Doesn't lastI actually loved the color when it was first done, even though it was a lot lighter on the grey than everywhere else. But it has been less than two weeks since I did this and the grey is already showing through the color. It actually looks like the color is washing out, it is much lighter and duller already. I do use a shampoo for colored hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair texture when using this productOverall I am dissatisfied with the texture of my hair after I use the permanent hair color. My hair feels like hay. I have never experienced this texture with a professional color or color from a box. I was satisfied with the longevity of the color in regards to keeping my grays covered on my first color but this time, my second time, at about 5 weeks I started noticing the grays showing through. Covering grays was the main reason for my trying esalon hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMindy- We’re sorry to hear that your hair felt drier than normal after your application. Since you indicated that you were unhappy with the texture of your hair and color fading to fast we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
CareyI wish the color had less red and more blood in it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |