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Custom Color Set
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66,566 Verified Client Reviews |
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Color 2 darkI wanted a little brown to my first order. But this is way to dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Too hardIt is too hard to apply it. P 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna - Thank you for your feedback. We apologize for the difficulty you've experienced when applying your customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. |
It's not easy to do itAfter hard work The color very dark So please stop my shipping and delete my Order 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMajeda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results and application. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Color nice, Texture Soupy, Process CumbersomeI must go back to a store bought foam gray hair color. I cannot see myself ordering another set of this hair color, although the color seemed nicer than what I generally self-color with, due to the thinness of the liquid colorant that made the coloring process even messier than usual. It seemed to mostly cover my gray (brunette hair), and again, I believe they did nicely with the color based on my needs but the product is just like soup. Peace & blessings, L 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynneR - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. |
Dark Ash Blonde ordered..This dark ash blonde has turned my hair brassy!!!...I am VERY disappointed..Also my hair felt like STRAW after I shampooed out my color...had to use a ton of conditioner. I do not recommend these products for the dark blonde colors. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRonnie - We're so sorry to hear your hair turned brassy! We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Gray coverageI already have my gray returning at my temples and hair line. I would love for it to last longer than 3 weeks! Other than that it's great. Easy to use 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzette - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Unhappy customer- BAD MIX!The first two mix were fine no problem with the hair color. The last mix was awful. After trying to rinse the application out of my hair the product did not come off. It turned muddy and sticky. It felt like muddy wax in my hair. I couldn't comb or brush my hair. I was humiliated because I had to go to work the next day. I couldn't get this product out of my hair. The next day on my lunch break I went to a salon near my work and paid for them to wash my hair ( costing me another $20.00) and it got some of it off but It was still in my hair. It took about four to five days to really get this product out. I did talk to one of your representative and they did credit my account for the hair dye but couldn't credit me for the salon wash. The representative did say it was a bad mix. I am really afraid to try your hair dye again so I will be discontinue my order with you. This has cost me time and money and emotional stress. In this time and era your appearance means everything especially when your at work. very unhappy customer! unsatisfied customer! Lissette 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLissette- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too greenUnfortunately I'm not happy with it. My hair turned into green instead of blond. Please turn the mixture into more light and more blond (not red). Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNic - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
runny and bad coverageI rather spend $10 on Nice and Easy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
It sounds really goodI am anxious to try this hair color but before I got a chance to try it they auto shipped another one. Beware of this before you sign up! For this reason I can not give them a good review at this time! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathie- Thank you for sharing your feedback with us. We’re currently offering new clients an exclusive 50% off when you sign up for the Plan (Autoship). Our service is a way to get our hair color at a discounted price s an added bonus, when you’ve enrolled in the Plan, you’ll still save 20% off future hair color orders from our full price. We have reached out to you regarding your order to ensure that your color is just right! |