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Custom Color Set
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66,566 Verified Client Reviews |
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Making things rightReceived 2 colors one for roots and 1 for ends. I was clear I only do root touch ups between color with my stylist. Did not color grays well and instruction were not good for touch up only. Giving this one more chance. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe apologize for any miscommunication regarding your instructions. We see you've spoken with one of our associates and we sent you a replacement color that should better suit your needs. We're sure you'll love it! |
Great coverageThis product has great coverage but it leaves a film on your scalp/roots that takes quite a while to scrub out. I had to use my nails .. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsReanna - Thank you for your feedback. We apologize for the difficulty you experienced with removing the color residue. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
HORRIBLE PRODUCT, NO REFUNDS, KEEPS BILLINGI have colored my hair for 22 years with L'Oreal Excellance. I even use their Age perfect, but they don't have a reddish blonde color to cover my gray. Gave this product a try, BIG MISTAKE !!! The color didn't cover properly, and for the first time in 22 years of coloring I had hair that felt DRY & BRITTLE. I have tried for months to get a refund but they just keep sending this inferior product and keep billing me. DO NOT BUY THIS !!! They take your money and send you CRAP !!! Stick with your regular product 😞 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling dry and brittle. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Great feeling hairThe color was too dark but the ease of using it was great and my hair felt wonderful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacquelyne - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Doesn't cover my graysI have applied this every which way I can and it has never covered my gray hair. I gave it many tries and each time it doesn't cover my gray hair completely and the ones it does cover start to wash out in a week. I canceled my auto ship and won't be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth-Ann - We’re sorry that your hair color has not provided the coverage you've expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
CrapI am not happy at all. It ruined my beautiful soft healthy har and didn't even cover my greys. I am 37 and now look like a bad dye job teenager. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKourtney - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
No gray coverageLoved the color first time I used it. Retouched didn't cover grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBobbie - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that delivers better gray coverage. |
Waxy residue!I like the colour but at the rinsing stage there seemed to be a thick layer of soft waxy residue on my scalp.I washed my hair 3 times before it seemed clear. After leaving my hair to dry naturally I now have a greasy/waxy residue over the back half of my head, starting a couple of inches from the scalp all the way to my ends. I will obviously need to wash my hair again at least once. I was getting a little worried at one point as this has never happened before when colouring my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry that your recent application left your hair with a unsatisfactory residue. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. Again, we apologize that you were unhappy with your experience and hope this information is helpful. |
Something has changed!After 2 years of using this product without any problems, something has changed. The last 4 hair color shipments have been so hard to get out of my hair. I have to shampoo 4+ times to remove the gummy texture from my hair. After my hair dries it is very difficult to brush through, so I put it in a braid and rewash the next day. I called to ask what was going on and the rep told me I was not rinsing it out properly (remember I have been doing this for over 2 years). I tried it one last time and it did the same thing. After I color my hair, I lose quite a bit of hair. I will no longer use this product and DO NOT recommend anyone else use it either. I am very upset that this product is difficult to use because I loved the convenience of doing my hair whenever I wanted to. Back to the beauty salon for me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that your recent applications have left your hair with a unsatisfactory gummy texture. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. We're always looking to improve our service and products, and truly value everything our clients say. |
Wont get againAlthough the die comes out beautifully, the directions when rinsing are vague so i was a little confused. Also my hair has been falling out and breaking off as well. I had no problems with the test area. eSalon only stated they were sorry i was losing my hair and it must be because of a change in my diet or other hair products. 0 of 0 people found this review helpful. Did you? |