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Custom Color Set
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66,566 Verified Client Reviews |
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Very Not RedI've asked for red color from eSalon twice now. The first was a purple maroon color and the second was just brown. I'm so frustrated and upset with this color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Can't get the red outI have not used my last order. Went back to the salon instead because I need the depth of highlights and I can't get your team to cut the red out of my formulation 0 of 0 people found this review helpful. Did you? |
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GreyMy grey hair started coming back within a few weeks. I love the color, just the grey coverage is not so great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrickett - We’re sorry to hear that your hair color didn't provide enough gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide better gray coverage. |
Wasn't what I wanted. Was disapointed.Wasn't what I wanted. It didnt match the color discribed. Was more a deep dark brown red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
HorribleThey Changed the color I asked for which ended up being a ugly ash blond . Dried my hair so bad it is now so fried idk how I'm going to get it healthy again. Ugly & dried out thanks guys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Gray coverageI was under the impression that it would cover my gray hair. I don't have very much gray so I didn't think this would be an issue. Once I was out of the shower, the gray hair was still visible. I am not happy with how my color turned out at all. I was actually excited to try this and disappointed with the outcome. 0 of 0 people found this review helpful. Did you? |
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color the roots onlyI would like to tell you that the formula you sent the did not cover my gray. I did follow the instructions did not do what I was expected. Please cancel my membership Thank you. Lourdes Curry 0 of 0 people found this review helpful. Did you? |
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color darker than expected, product hard to remove from hairThe color is darker than expected. supposed to be light golden brown, on hair looks like dark 'golden' brown. very difficult to get product out of hair. felt very slimy and although shampooed twice, hair still kept the slimy feeling. I can get used to the color, but not the feel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We’re sorry that your custom color came out darker than expected and that it left your hair feeling slimy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair color wrongAwful. My hair looks terrible. To dark and my hair has different colors and did not color my greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
first time useddidnot lighten my hair in anyway just went dark brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We're sorry the color wasn't as light as you wanted. I see you've spoken with a representative who is working with you to lighten your hair and get a free adjusted color. We hope this next color is picture perfect! |