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Custom Color Set
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66,566 Verified Client Reviews |
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Love the ideaI love receiving professional color at home and by a colorist. Unfortunately though two times and both times the color is not what I expected, wanted, or liked. So I'm going back to the salon I guess. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadlen - We're so sorry to hear we didn't get it right either color. We see you've spoken with your colorist and they've helped you find a new color. We hope your complimentary reformulated color is a home run! |
It change my hair to a grassbe greenIt change my hair to a grassbe green 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We're sorry to hear your color turned green! We'd love to help you fix it. We've added a free order to your account and are reaching out to you to work with you further. |
UndecidedFirst of all, the small bottle went a long way, I was surprised how much it covered, but, it was extremely difficult to wash out. It was like grease. Once it was completely washed out, my hair did feel really good. It doesn't seem to be damaging. The color is pretty dark, I'm hoping it will lighten a little, but I'm not sure if I like it enough to keep the subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- We’re sorry that you were unsatisfied with our Custom Hair Color and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
First time and lastI had ordered color and granted the color was what I had ordered, the bad part it kept washing out with even using color shampoo and conditioner, so after about a week and a half my hair looked ridiculous and I had to purchase color oops to take the rest of color out. I was very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCassandra - We're sorry to hear you experienced fading. We see one of our representatives has already reached out to you and helped you to get a free hair color order, adjusted to hold stronger. We hope we can help you find hair color perfection! |
Same as any drugstore box colorIt came in a really nice packaging, which i appreciate, color is very vibrant and beautiful, however it doesn't cover greys 100% as it says, and i bought permanent color, i left the notice that i need to cover my grey hair, it did the same job as any drugstore "box" color. So i really dissapointed cause i expected much more. Won't be repurchasing anymore only because it doesn't do what it says. If you don't have grey hair you might like it, if you have- just go to the drugstore or buy some professional stuff. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEdita - We're sorry to hear you didn't get the gray coverage you were looking for. We see you've already spoken with your colorist to find a solution. We hope your next color keeps the grays away to stay! |
i want to cancel my accountcancel me out 0 of 0 people found this review helpful. Did you? |
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Runny MessI have self colored my hair for years. I thought this would be a slam dunk. Not so much. I ended up with stains on my walls and closet doors because the solution is so runny. Also due to the runny solution I couldn't keep the solution confined to just my roots, so goodbye to my blonde highlights. Not for me. 0 of 0 people found this review helpful. Did you? |
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Still too much red.This mix was a step in the right direction but not quite what I am looking for. It still comes through with the red tones (copperish). I was expecting a more golden tint. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We're sorry to hear your last color was too warm. We see that you were able to work with your colorist to find a cooler color that delivered. We're happy we were able to help you meet your hair color goals! |
To harshPlease cancel my information 0 of 0 people found this review helpful. Did you? |
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Color all wrongI ordered a Dark brown. It came out more of a medium brown with red tones. The color looks fake and not natural. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re sorry that your hair color did not provide you with the results you were looking for. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |