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Custom Color Set
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66,566 Verified Client Reviews |
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Good productThis product is good I bout hit second time but I don't why it did work now 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsA J - We're sorry the color wasn't consistent. We see you've already spoken with your colorist and they worked with you to come up with a solution. We're glad we were able to help. |
Rip offAll it did was turn my hair orange. Did not cover my roots at all.. please cancel future orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Disappointed...I stated I had long hair... colour only covered top layer if I had known I would have ordered two but as customised I assumed this would be taken into account when I filled my details in. Root coverage was poor and remained a lot lighter than the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMic - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Did nothing for meI followed the directions exactly and even had a friend help me but this product did nothing to change my current hair color. I would not recommend this product to anyone that has hair that is resistant to color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We're sorry to hear you didn't like your first color application. We see you've talked with one of our representatives who has helped you redeem our 100% Satisfaction Guarantee. We're glad we were able to help! |
Color was fabulousI loved the product at first. The color came out amazing and did not fade. The issues I found later was it was drying out my hair and became brittle, breaking easily. I have always had very thick hair and all of a sudden my hair seemed thin and flat. You can now see where the hair has broken at different lengths. changing a few things up for a bit and hoping it was not the product that made the change in my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- We’re sorry to hear that your results did not turn out as you expected. We can confirm that you're hair color plan has been cancelled, as you requested. Again, we apologize that you were dissatisfied with your experience. |
I asked to resume my 10 volume and you send 20 volumeplease go back to my original, 10 volume 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAimee - We apologize for any confusion regarding your order. We see you've already spoken to your colorist, and they have readjusted your orders to come with the requested 10 volume developer. We look forward to hearing how you like your new formulation! |
odd formulathis order had a strange waxiness to it. It did not rinse easily and left a film on my tile I had to use ajax to remove. It also left a stickiness on the gloves and was just not at all like the previous order or any other hair color i have ever used. Event the color on my hair line/skin was very difficult to remove and i could scrape it with my fingernail like wax. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
DisappointingI used this company twice and for some reason I never got the colour that I wanted (violet). The first time I ended up with a reddish tinge to my hair and the second time, after speaking with the colorist and getting the formula 'adjusted' I ended up with a very dark brown. I saw other reviews with the same complaint and I wonder if this dye does not work as well with some types of hair or with previously coloured hair... I did like the shampoo and conditioner however, especially the conditioner as it made the hair very silky. I will not bother with ordering again as I will probably be better off buying a dye off the shelf for half the price! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRowena - We are sorry that your hair color turned out too dark and not the color you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
PoorColor turned out dull, the purple Sheen was non existent...I'm very disappointed as I followed the directions exactly as they read. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennie - We're sorry your first color was a miss. We've added a free order credit to your account and sent you an email with more information. We hope this next color is a hit! |
Do not recommend this product.I did not like this dye at all. It smelled toxic, stained my bathroom, fingers, and forehead, and left my hair feeling thick with waxy buildup that would not wash out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaryn - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |