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Custom Color Set
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66,566 Verified Client Reviews |
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gummy root color that wouldn't wash outThe root dye wouldn't wash out, even after six shampoos and scraping my scalp with my nails. I had to use apple cider vinegar to get the dye out of my hair, so I do not recommend it, and I will not be using it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We’re sorry that your hair was difficult to wash out after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
no thanksno matter how much I rinsed and re-rinsed my hair it was left with a horrible waxy like feeling. color was left on my towels, I have never experienced anything like this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that your hair was difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
RootsMy roots already starts to looks gray again. I thought with this product gonna take more time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVilma - We're sorry your first application didn't provide enough gray coverage. We see your colorist has reached out to you and has formulated a new color that should last longer and stronger. We hope you love your new custom color! |
ColourThe product is fine I am just having trouble getting the colour right it is still to dark despite telling them this If the colour was right I would give the product packaging instructions delivery the full five stars 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSha - We're sorry to hear you've yet to get the perfect shade! Per our Satisfaction Guarantee, we've added a credit to your account for a free hair color order. Look for our follow-up email for more information. |
MehIt's okay. Not any better than what I've bought in store though. Cool concept. Wish I loved it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica -We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DISLIKE YOUR COMPANY'S OPERATIONS/PRODUCT.YOUR COMPANY HAS A SATISFACTION GUARANTEED POLICY WHICH DON'T HOLD UP. YOU BILLED ME TWICE IN ONE MONTH, AND DIDN'T CALL ME IN FIVE MONTHS FOR A REVIEW ON THIS PRODUCT,BUT AUTO BILLED ME EVERY MONTH.NOW WHEN I GET A CHANCE TO CONTACT YOU FROM MY HOSPITAL VISIT,I ONLY CAN GET MY LAST AUTO ORDER REFUNDED, NOT FIVE MONTHS OF AUTO ORDERS AND THIS PRODUCT WAS NEVER TOUCHED.REVIEWS DON'T REALLY MATTERS,JUST GET AN AUTO PAY FROM YOUR CUSTOMER'S BANK ACCOUNT,WHICH WASN'T AUTHORIZED REPEATED EVERY MONTH.FALSE ADVERTISEMENT!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarrell- We apologize for any confusion about our service. Since you indicated that you were unaware of our service, we have cancelled your service and current order, as you requested and issued a refund for your previous order as well. Again, we apologize that you were dissatisfied with your experience. |
Hated this product!The root color and end color didn't match. It took 5 times to get the oil residue out of my hair and I couldn't even brush through my hair the first 2 times I washed it. Beyond disappointed with this product will not order again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that your hair was difficult to wash out after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Disappointed!Ordering and shipping were smooth and that's where the good experience ended. Mixed color according to directions, applied and left for indicated time. When it was time to rinse my hair felt sticky and oily. I thought after a wash the texture of my hair would go back to normal. Wrong! I had caked on greasy product on my hair and scalp. I have washed and conditioned my hair 5 times today to try to get rid of the film and still feel it on some parts of my hair. Also color did not take evenly. Was hoping that this would be a good solution for root touch up for greys between salon appointments but will not try this again because of the horrible sticky film left on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz - We’re sorry that your hair was difficult to wash out after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
What coverage?I specifically said i needed to cover some gray and that my hair was previously colored red. Both things I wanted to cover. Both things are very much still visible after coloring my hair. I haven't even washed it since coloring yet. VERY disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not for meMy roots were lighter then the rest of my hair. It was very uneven and I didn't get enough solution to cover my hair. I wish it would've worked for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMic - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |