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Custom Color Set
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66,566 Verified Client Reviews |
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Too darkCovered gray beautifully but color too red. Not going to use again. Gray is easier 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
ItchyThough my color is pretty it's not what I wanted and my hair is really dry and now my scalp itch constantly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We're sorry to hear that your first color experience with us was less than excellent. We see you're working with your colorist to adjust the color to better suit your needs. We hope you love your new formulation! |
ColorThis color was to light , I need to go back to first color.... with a drop of red in it!!! Is that possible? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - Thank you for your feedback! We see you've spoken with your colorist who has adjusted your color to your request. We're glad we were able to help you find your perfect shade! |
Remove me from this site.Initially I loved your product, however, for the last 3 deliveries, I have had problems with the hair color. 1) it stained my skin, and it took about a week for it to fade (this was in addition to the stain remover in the kit) 2) the color didn't last and within 2 weeks my roots were very prominent 3) on the last delivery the color was more of a dark brown than auburn. Please remove me and my financial information from your website. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Good end color, poor processIn the end, I do like the color of my hair. However, it took me a full 30 minutes to rinse the dye from my hair. I literally ran out of hot water before the water started running clear. Additionally, the dye collected at my roots and I had to use my fingernails to scrape it out of my hair. I was super happy with the product until it came to wash it out. I followed the directions to a T, but still had this issue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that your hair color was difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
not what I orderedThis is still the same color from the first order. I had changed the color but got the same wrong color. THe color came out almost black. Not a happy camper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFelicia- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Had almost no color change on my hairI am very disappointed with the product. My hair color has not changed at all. I hope they will refund the purchase as they promised 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHalise - We're sorry to hear you were disappointed in your color! We're reaching out to you to help you redeem your Satisfaction Guarantee. Look for our email for more information! |
hair colorMy hair still has a red tone after about the 5th time I wash it and I'm using your shampoo and creme rinse so I know it's not those products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawn - We're sorry to hear your hair is still pulling warm tones. We see your colorist has reached out to you and sent you a free order with our strongest red neutralizing properties. We hope to hear your feedback on this new color soon! |
not returnable unless you pay $12 for shipping.I was never told volume 20 is the only developer available. I cant use this kit! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurel - We wanted to assure you that you shouldn't have to pay to return your unused product. We see you've already spoken with one of our associates who helped you get your refund without having to pay any return shipping fee to the post office. We're glad we were able to help! |
Dont love it.Not enough gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |