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Custom Color Set
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66,566 Verified Client Reviews |
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Gray coverageI noticed about a week after I colored my hair the Gray in the front by my bangs and on my Crown started to show through again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Great gray coverage but...The color covered gray hair very well but 1 bottle of color, shampoo and conditioner not enough for hair length. Hair shiny and soft but there was no evidence of the purple color I selected. I uploaded a photo so colorist should have advised me if I my hair would not dye my hair the color I selected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We're so sorry to hear your first color order didn't live up to your expectations. We sent two bottles of color with your application, but if you need a third, we can always add another bottle, just ask your colorist! If you need more shampoo and conditioner packets, you can add extra packets to your kit through our shop page. We also sell our shampoo and conditioner in full sized bottles! We've added a free order credit to your account, so we can send you a reformulated color that will ramp up the purple tones. Look for our email for more information. |
Very unsatisfiedColor was horrible, not the shade i had requested, left my hair feeling like straw, grey coverage is horrible and I am already showing Grey again after only a week. Got better results from the $7 drugstore box brands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Grey hair coverage not goodI ordered permanent colour to have sufficient coverage for my grey hair. The colour was fine initially; my hair was also soft and silky. After 3 weeks however, all my grey hairs (entire shaft) are noticeable. I have always had my hair coloured in a salon using permanent tint and my grey hairs did not show after. I was expecting the same since it's supposed to be permanent colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLee - We're sorry to hear your color faded too quickly. We see you've already spoken with one of our licensed colorists who was able to work with you to formulate a new color that should better suit your needs. We look forward to hearing how you love your new formulation! |
Did not work for my hair.I followed instructions but the result was unsatisfactory. My hair did not absorb the color particularly my grays. I will not use this product again....ever. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Super Oily!!!I followed all the directions, put the first bottle on the roots and then the second on the ends. My daughter used what was left from the first bottle to do a pikaboo in the underneath of he hair. Both of our hair was super grease. you could squeeze the oil out on your hand when my hair was dry! I used your shampoo plus mine because yours was not enough. I had to wash my hair 5 times to get the oil out of my hair. On the upside it did color my hair and the gray roots. But I highly doubt I will use this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re sorry that you were unsatisfied with your eSalon experience and your hair color left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
?????I am trying to like this product but don't see much difference between this and clariol . Just the price . I'll try again . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelly - We're sorry that you have not been satisfied with your custom blended hair color. We'd love a chance to wow you, so we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that you will love! |
ScamI didn´t received my first order and... surprise! Just received an email with a new order??? WTF? Automatic shipping orders...???!!! I´d never check this. I talk with my bank to refuse the payment, and I'm trying to unsubscribe my account, but is impossible... Could you do it? Amazing. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - We apologize for any confusion regarding our service. We want to assure you that we have cancelled and fully refunded your second order. We have also reached out to you to make sure we can send you a replacement for the first order that didn't get to you. |
Too tough on my hair.Pretty color but Dries my hair out too much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
I don't like the way it leaves my hairAfter coloring my hair is stiff and I have to use extra conditioner. I also think it's too brown and not red enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re sorry that your hair color did not provide you with the results you were expecting. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |