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Custom Color Set
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66,566 Verified Client Reviews |
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Custom Hair ColorThe last three products have left a film on my hair that weighs down the hair and leaves it feeling greasy. The base color also doesn't take to my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We’re sorry to hear that you were unhappy with the results of your custom colors. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Where's the red?I loved the color when I got my first order. This time around, it came out with barely any red. And I had a very hard time rinsing it out. So disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorIt was darker than the original 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
HORRIBLE MADE MY EVENT THE WORSE DAY HAIR COLORHORRIBLE MADE MY EVENT THE WORSE DAY HAIR COLOR I TRUST YOU. I ASK FOR MY REGULAR COLOR. I SEND A PICTURE WITH MY LIGHTS. THE RESULT A BLACK BLACK BLACK COLOR. THAT CHANGE MY PERSONALITY AND MY FACE FRAME. I HAD TO RUN TO BUY AND REDO WITH A BLOND COLOR DID NOT WORK STILL VERY BLACK YET. I WENT TO MY NICE WEDDING (WAITED FOR 6 MONTHS EVENT) VERY UNHAPPY, DISAPPOINTED OF MY APPEARANCE. I WILL NEVER NEVER NEVER ASK FOR YOUR PRODUCTS AGAIN. WASTE OF MY MONEY BUT FOR THE MOST I REALLY I DID NEVER FORGET AND FORGIVE YOU WHAT YOU DID TO MY HAIR. DO NOT EXPECT ANY MONEY FROM ME I TRUST YOU. I ASK FOR MY REGULAR COLOR AND I SEND A PICTURE WITH MY HI LIGHTS. I NEVER ASKED TO CHANGE OR TRY SOMETHING ELSE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
hair turned redfollowing your instructions my hair still turned red!!! I wanted warm blonde. I will buy my products from another supplier in the future 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
LastingVery disappointed the color didnt last my grey's come out with in a month so I dont think I will continue with this product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We're sorry to hear your color didn't cover your grays! We can adjust to help with this, and have added a credit for a free hair color order to your account. Look for an email from us soon. |
StopI cancelled future orders only to find another shipment coming. I hate the color and product...stop shipping. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartina - We're sorry to hear you hated the color! We're happy to work with you to find a solution. Look for an email from us in your inbox. |
Too LightColor is too light for my natural hair color. While it might match with the lightest parts of my hair, it doesn't match the roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatharine - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not the color I wantedThe color I wanted was strawberry blonde what I got was more auburn. I asked to match my current hair color and color greys, but this color was too dark. The roots look are a bit lighter than the ends and I followed the directions to the T. I really would have liked my first time to have been more positive. I also got worried as I shampooed it as it was so dry and sticky, but once I put in the conditioner it got soft and nice. As it was developing I was a bit worried as it was a bit dark, but I had hoped it would lighted up once it dried, but it hasn't. Instead of light brown maybe it should have been dark blonde? I'm not sure? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We're sorry to hear your first color application wasn't exactly what you were looking for. We see you've worked with your colorist to create a new formulation that's just right. We're glad we were able to help! |
Like color, but feeling sticky!So I've applied color (with a brush), followed the instructions to the letter, washed and conditioned- and I'm a STICKY MESS. I can't even run a comb through my tangled mess of hair. Now, from what I can see in the spots that are not matted down, the color seems to be exactly what I asked for. Unfortunately though, I don't think I'll be ordering from eSalon again, as I will be spending my Saturday night trying to figure out how to return my hair to a normal texture. *update: after googling solutions (there were many posted, as this apparently happens more often than I thought) olive oil ended up being my saving grace!! I can show my face now!* 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsReese- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and reached out to you in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |