|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Not enough red.I will start by saying that I do love the shampoo and conditioner that comes with the dye!! However, this last order that I received has turned out to be a bit of a disappointment for me. My hair color is more brown than I like. The first kit that I received had the "top coat?" And that seemed to make my hair a brighter red. That is more along the color that I am looking for. Will probably cancel because I can get a consistent color from the store. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKarie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Nothing specialI don't love not hate my new color I did want it more golden for a warmer chocolate brown and it's not and it isn't shiny my main concern is the texture of my hair is now coarse and gummy feeling at same Time..customer service was good just wish I loved the product 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKatie - We’re sorry that your hair felt gummy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Wanted to love it!The hot roots were killer. I went back to Umberto when my sweet husband sweetly told me that the top of my head was a bright light orange color in the sun. Not a good look. The Umberto light brown took care of the roots and blended everything together nicely. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNancy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Good color but be carefulI loved my color but soon after using this my hair began to fall out. I thought it was other things and tried to remedy it. But it has continued and nothing seems to help. I have now stopped using the color but my hair is definitely much much thinner. I'm really worried that it has done permanent damage. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrittany- Thank you for sharing your feedback, We apologize that you have experienced more hair loss than normal. Hair color should not cause hair loss and we recommend consulting with a physician prior to coloring your hair again regarding any outside factors that may be causing hair loss. |
Matte Ash Brown = REDthe color was standard do at home hair color. I was pleasantly surprised that I didnt need both entire bottles as I usually use two packages of color because I have a LOT of hair. however, the color was not at all as expected. I dont know if the browns have lightener in them or what, but I was trying to go slightly darker and ashier than my normal hair color and instead went slightly lighter and with very red undertones. There's nothing "ash" about this color! Very disappointing. The dye itself was also very drying for my hair and there wasn't nearly enough conditioner in the little packet to re-moisturize, so I ended up having to do a deep conditioning mask to re-moisturize my hair and make it back to normal. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDevon- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
hair colorMy hair turned a awful color will not ever order again!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDoris - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not covering greyDespite following directions, including wait times, I still have the pesky grey hair trying to peek through. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTabetha - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not the good colorhello, i need a color like the photo i updated today is it possible? thank you sophie 1 of 3 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSophie- Thank you for your comment. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
It's a two person job / go to a professionalI ordered a color slightly redder than what I was originally and I ended up with red roots and dark brown lengths it was a mess and it being a holiday weekend I had to go buy another color to cover it. I guess if you have someone to help you "paint" your roots it may work better. But I have shoulder length hair and a lot of it so doing just my roots and seeing that the back was properly covered was impossible. And I did follow the directions exactly and I did contact them about the horrible turnout they responded within a day, but it being a weekend I had places to be and couldn't wait for their reponse and then them telling me they'd needed pictures I am assuming so they could send me a fix for the issue, like I said I wasn't going to walk around looking like a skunk so a trip to Rite Aid was all I could do to fix it. I am extremely disappointed as I've seen so many youtubers rave about this product but then again they are sponsored, and if they'd had a similar issue to mine they could have had it fixed even professionally and gone on with their video saying how amazing it is. I guess there is a reason none of them stick with it and all the ones I've watched go back to the professionals after one use. It's also very messy. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNicole- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color started out great, then faded. Customer support faded, tooI was really nervous at first, being that I was new at coloring my hair and I was going from blonde to mahogany. The resulting color was stunning! The instructions were spot on (follow them to the tee and you won't be disappointed!) and easy to follow. Unfortunately, by the end of 2 weeks, the ends of my hair (a chin length bob) had begun to fade. By the end of 6 weeks (the time I'd chosen between colorings) my stunning mahogany on my ends and the middle had gone to a lifeless medium brown. OK, so I expected the recoloring to fix this. After following the instructions given in my first recoloring, my faded ends remained, and were even more visible now in that my roots had been revived to the beautiful mahogany. I contacted customer service, who asked me to send pictures, which I did. I immediately received an email confirming receipt of my pictures, saying someone would be "reformulating my color". Huh? That doesn't help me now. As a result, I've decided to discontinue my relationship with esalon.com. It's just not a great fit between us. 0 of 0 people found this review helpful. Did you? |