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Custom Color Set
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66,655 Verified Client Reviews |
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Disappointed - Not my requested colorBecause red is a hard color to maintain, my color faded into a reddish-blonde. This was expected. But I just redyed it and there's hardly any copper and my hair is brown. I understand that I was sent a root touch up, but because the red faded, my roots would in no way match the rest of my hair. So I used the touch up bottle on my entire head. I'm very disappointed and unsatisfied with my results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichaela- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Red!I had wrote that my hair pulls red and I don't want red. And what did you send me RED! We had a family get together and my hair looked horrible!!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we processed a complimentary reformulated hair color order. Again, we’re sorry that you were unhappy with your experience and look forward to hearing your feedback. |
Made my hair sticky and waxy!This is my fourth order. The first 2 came out great. The previous one came out with some stickyness but nothing I was too bothered by. This time my hair was so sticky and waxy that over 3 days I had to wash my hair 7 times to get it somewhat soft and manageable. I still think it needs another wash before I feel like my hair is back to normal. I don't know what changed but this formula is just not someting I am willing to try again. I will be cancelling my subscription and want my money back on this last order. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Too dark not as expected.I know that dark brown is DARK but this looked like BLACK. I wanted it to look like dark red brown and it didn't. I am on a fixed income and the price of 20.00 each order is too much for me to handle. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Unhappy :(Hello, I am so unhappy with the results this time!! It's not my first time. I did exactly the same thing I have always done, but was very disappointed because my grey was not covered at 100% and color faded after the second shower!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMai- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't like itI tried it twice with adjustments, but the color didn't last long and it faded quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
E-SalonI tried the s-Salon hair products and it makes my hair bleed. Two weeks later, my hair was still bleeding from the esalon products. I have stained my favorite blouses, towels my bed sheets and pillow cases. It was so aggravating. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulissa- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Poor directionsI finally had a chance to color my hair, it took a while because I hurt my right shoulder and can't lift my arm over my head. Anyway, this is the 3rd time using your product and I am just not impressed. I go step by step per the instructions and I am not liking the results. Not covering my gray, and I had over 1/2 the bottle left over and trust me I did exactly as the instructions said, though It did not mention anything about applying the color to the bulk of my hair, only the ends and roots and I used some in the shower as, again, instructed. Not sure if I am going to continue using eSalon to color my hair. Disappointed in Carmichael. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not very goodWas very disappointed in the product. Used it the first time by myself, followed directions & wasn't happy with the outcome. Lasted very short length of time. Thought it was something I did incorrectly so I took it to my hairdresser & had her apply it. Was just as disappointed then also. Color didn't even last 4 weeks--red was totally gone & the gray was back and very prominent. Don't know if something can be done or if it's worth trying again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Wrong color!!I sent a picture of my dirty blonde hair with blonde highlights to the colorist. They send me light brown. I figured they knew what they were doing. They did not. I now have brown roots and blonde hair! Help! There's no where on the site to email a request for a new color or advice as to what to do now, so I have to wait until they are open in the morning. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |