|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
OkayThis product is okay, kind of harsh, and the color was too light. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle- We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Wanted to Love ItUnfortunately this service did not work for me. I have resistant grays, which I specified when placing my order. I selected a color initially, and the colorist said that it would be too dark, so I agreed to something lighter. Because the color was so light, it did not cover my roots....at all....especially around the temple area. Additionally, after using the product, my scalp turned red and bumpy. It just so happened that I had a dermatology appointment 3 days later, and the doctor said it appeared that I had a reaction to the color - this has never happened before. Now I have a color kit at home that can't be used - I thought I had stopped my service but apparently I did not stop it in time. I love the idea of this service, but unfortunately it did not work for me. Because of the reaction I had to the color, I do not want to try again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle - We are sorry you had a reaction that may have been caused by our color. We have issued you a refund, please look for a follow up email for further details. |
DamagedWhile I have been extremly satified with all previous shipments I have received, my most recent order was leaking out dye when it arrived and half of the dye was gone. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPaula- We’re sorry to hear that your order was damaged. Per our Satisfaction Guarantee, we would love to send you a complimentary order. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize for the inconvenience. We will reach out to you shortly with more information. |
Way too dark and didn't cover graysI really am trying to like this product. I have used it three times so far and they've all been a fail. Color is way too dark even after asking them to lighten it and worst of all, it didn't cover my grays. I end up with hair that's different colors on roots and ends. I'm trying it one more time just to make sure I gave them enough chances but it's not looking good at all. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatty- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happy with new colorI adjusted my color this last time which is not what I expected. I was told it was medium blonde with golden blonde, but looks more reddish blonde. I just had it done today and have a very important event coming up this weekend. Not happy. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBenne- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Oooooh, that smell! :-(The smell was strong from the start. But for Step #4, stepping into the shower to apply the leftover color and massage to a lather, the strong acrid smell was overwhelming! It was too harsh and unpleasant. Once I was able to rinse thoroughly, it was fine again. Yuh know what, I also realized that I DO NOT like coloring my own hair to this and other reasons. I'm glad I tried it, but I won't be coloring my hair at home again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephanie- Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
This time the color was differentThis time the color made my hair more red than blonde. I prefer more of a blonde. I know my hair has red pigments and I always ask for a toner to but put in my color. I must have forgot this time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHelen- We’re sorry that your recent formulation turned out more red than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Easy to applyI like the products ease of application but I am not finding it to cover the grays as indicated. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChantal- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
The opposite of what I asked for.I really hoped for this to work. I understand that the color chart can be a little deceitful and each hair type is unique, but I specifically added a note in which I stated that I want a color as close to my natural as possible, that I really dislike rusty undertones and want light ash color with as little brown as possible. I hate the color I got! It is darker brown with rusty undertone and no ash at all. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSvetlana- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Disappointed - Not my requested colorBecause red is a hard color to maintain, my color faded into a reddish-blonde. This was expected. But I just redyed it and there's hardly any copper and my hair is brown. I understand that I was sent a root touch up, but because the red faded, my roots would in no way match the rest of my hair. So I used the touch up bottle on my entire head. I'm very disappointed and unsatisfied with my results. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichaela- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |