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Custom Color Set
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66,516 Verified Client Reviews |
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It's okay..The eSalon appeal is that it takes all of your hair info and needs into account, then gives you specific choices based on that info that your hair can achieve through a personalized formula. So, I assumed that it would turn out differently/accurately based on the color I chose. The color was nice, but not what I was going for. It definitely seemed like just buying a typical box of store-bought color. To me, it just doesn't seem worth the extra trouble for something I probably could've picked up at Walmart. My hair still feels healthy, which is great. And the color does look good, although it's not what I was going for. Maybe it would work better for someone else depending on what they are trying to achieve with their hair. All in all, not bad. It's just not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have reached out to you with more information, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not what I expectedI was so looking forward to using this product . . . . to say the least it was a disaster! The whole process was messy, time consuming, stunk, and the results were not at all what I was hoping they would be. My hair was intended to be a dark golden blonde. I now have the color of dirty river water. It made a total mess of my long hair to the point where I've had to literally soak my head in conditioners and masks to help overcome the dryness. I've never had this many issues with coloring my hair before; never had to deal with the aftermath of expensive conditioners either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color washed right outThe color would have been correct for what I ordered. However, the color washed right out. The roots, since they were darker than the ends, stayed a bit longer. Did not last 10 washes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
TERRIBLE EXPERIENCEI'm extremely disappointed with how this turned out!! Immediately when I received the box, I opened it only to find out that one of the bottles had leaked out into the plastic container. I still decided to move forward, which was a huge mistake. I was looking forward to this since I'm a professional and can't stand the amount of time it takes going to the salon, let alone the cost. I asked for an ashy blonde color, my roots ended up bright orange and the remainder of my hair turned a blonde / green color - my ends were green!! I ended up having to go into the salon and sitting there for 3 hours. $300 later, they were able to somewhat fix it. It was a terrible experience, I'm extremely dissatisfied. Michelle Becker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
They couldn't match color & killed hairI went in to get color matched, yet they chose a color that resulted in a lot lighter band to cover the new growth. So failed to deliver for what I went in for. And I now have to pay extra for a professional to fix that next time I go to a salon. Also the formula is very strong, my hair was healthy and silky when I walked in, now it's like dry hay. Never putting this stuff on my hair again. Wouldn't recommend. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
disspointed, totally.Fast shipping. Nice packaging. Color looked great for one day. i skipped washing my hair alot and used sulfate free shampoo and conditioner when i did.. still each shower had purple water,very messy. and the color faded faster than a box at home dye (which would have been cheaper). also, then shampoo and conditoner given to me in the package from e-salon wasnt very good at all. Thanks anyways. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not Real HappyYou've adjusted my color a couple of times, but it's still not what I want. It's real greyish blonde now. I'm going to cancel because it's too expensive to not be getting the color I need. Thanks anyway! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see one of our associates was able to get in touch with you, per our Satisfaction Guarantee. |
Not HappyI changed my review cause this time I ask for purple dye and I got no purple at least the first time I did it I got a hint of purple ! Will not order again , do love the shampoo and conditioner tho would do 0 stars for this if I could 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDear Brenda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Hair ColorCustom hair color does not last as long as I expected although it does last longer than regular store bought hair coloring. And the color is a much better match to my hair. 0 of 0 people found this review helpful. Did you? |
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hoping for a little morethe coverage of the gray is problematic and the shine is lacking on the black color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNaomi - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |