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Custom Color Set
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66,516 Verified Client Reviews |
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Love the color, but....This is the second time I have tried this product. love the color, how long it lasts and how it covers my greys. However, I can’t get the product to rinse out of my hair even after several shampoos. It feels like a rubber texture on my hands and there is a leftover film on my hair. This did the first time I used the formula but the second time seems to be worse! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re sorry that you were unsatisfied with our customized hair color and that it left your hair feeling filmy. We're always looking to improve our service and products, and truly value everything our clients say. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information. |
Color not consistentColor is not consistent. My first was perfect a perfect match to my ash blonde. The second and third were a light auburn. Not impresses. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too DarkI like your product it covers very well we just don't have the color right yet. Still too dark, a little too much mahogany. I am 70 years old and my roots are now white, so they show immediately, and it seems too dark for my age. Needs to be a little more auburn but not mahogany. Will keep trying, thanks. In between coloring I use Lucky Cooper Roux rinse to cover my roots because I loose too much hair if I color sooner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Returned ItemStopped plan and returned item. Have yet to see credit on my card. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- We are sorry that you haven't seen a credit applied to your card. We have received your request and processed your eSalon refund. Please check your inbox for more details about the refund. |
Too lightI received the soft blue black color and unfortunately it was lighter than I expected. My hair looks like a dark brown tone rather than soft blue black. The shampoo and conditioner were not to my liking either as they had very little lather and my hair did not feel clean. I had to use different shampoo to achieve a cleaner feel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNidia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
UndecidedThe color is very nice but there wasnt enough color. My hair is shoulder length and thick which i mentioned. I usually by 2 boxes . i do have grey in the front not alot but it didnt cover it very well. I was happy though that i didnt get the hot roots. I would try it again. I just hope they have bigger bottles for thicker hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with color that will deliver the gray coverage you’re looking for. Also, we will include a complimentary Color Enhancing Gloss in your next order. We will be sending you more information in an email shortly. |
Color is way too dark.Followed the instructions in the box and first the colors were off. My roots are pretty red and the ends where I applied the second bottle they told me tobuse for my ends turned really dark almost black. My hair did feel nice after but the colors are so wrong I am going to have to dye it again it looks bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda- We are sorry that your hair color turned out darker and uneven. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
not the color I was expecting/shippingWhen I dyed my hair I was expecting a color close to what I ordered. I understand it usually comes out a little darker then I wanted. Well, mine turned out almost black and my tips have a blue hue to it which was not at all what I expected. Then my mom and I ordered ours on the same day and I received mine right away. It has been over a week and my mom still has not received hers. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
So-soThe color looks great with my hair but after washing, a lot of color is lost. After the second wash, I can see more of my original color. The other batches lasted longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNautochia- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Not greatThis was my first experience with esalon.com's products and it could have been better, coverage was worse than expected, color looks artificial, and it left my hair a little dry. Product did arrive early and was packaged nicely, I am willing to try one more time and adjust my formula, but if the next one is like this- I'm done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessi- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |