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Custom Color Set
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66,516 Verified Client Reviews |
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Too BrassyI decided to go back to the salon! Product was too brassy and had no toner to change the color! I need the professionals! 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Doesn’t last longStill not the exact color I wanted. Was looking for ash and received a dark blonde which has more copper - not giving less because they tried after 3 times. Salons do the same sometime. The color did not last very long - started fading after a little over a week and I don’t wash my hair daily. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMachelle - We’re sorry that your hair color turned out different than expected and faded faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
WARNING... This is an auto charge auto ship company...Just thought I would warn everyone out there looking at this company. I made one order with this company and was extremely dissatisfied with their poor gray coverage since my gray was showing after the first wash. And YES I followed directions exactly and even kept the color on a little longer than ordered and it still didn't hold. Now, I get an email that my order has shipped? Really! What order? I haven't even been back to the website since my first purchase. And nowhere was it indicated that orders are auto shipped. This is a scam website, product sucks and they charged my credit card without my authorization. 1 of 2 people found this review helpful. Did you? |
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custom hair coloreasy to use...but hair felt very plastic when trying to rinse out color...very hard to dry the first time after coloring...felt much better after I washed 2 days later but color started rinsing away from root after only 3 washes. Stained my upper legs blue...I contacted eSalon w/reguards to this and no response. I will not be using again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Just OkI was not really impressed by this product. I can easily get the same color literally anywhere! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Turned my hair BLACK, will not order again.I ordered the darkest brown and followed the instructions to a T, but it turned my hair BLACK. No pigment variation, just dull and flat black. No brown whatsoever. Trying to color correct black pigment damages the sh*t out of your hair B/c it has to be stripped. Now I have to go and get it fixed since I look like Wednesday Addams. I am beyond upset. Cancelling and will NOT be re-ordering or recommend. Refund is definetly requested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Colorist, "it's NOT our fault you didn't follow directions..."My hair is dark brown...not reddish as I requested. Then I am insulted by being told I did not follow instructions, so my hair color is MY fault...granted IT WAS perfect last time. I am VERY disappointed in how I HATE my new color and being INSULTED that i'm stupid and can't follow instructions. I do have 2 BA's and know what I am doing. I have to go out in PUBLIC...social media! 1 of 2 people found this review helpful. Did you? |
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Not right colorThis did not cover grey and even out all color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
as i stated earlier i like coverage this time, but it is still to dark,it does not look like the original color that I picked out at the start 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Custom hair colourVery unhappy with the product and will not use again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie-We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |