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Custom Color Set
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66,516 Verified Client Reviews |
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Too dark and heavyI was hoping that it would have a softer look than a box color, but so far it does not. Perhaps it will lighten as it washes out a bit? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelley - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Over a month for color adjustmentI have waited over a month for a color adjustment with no response. My order is getting ready to ship with the same color I wish to adjust. I will be canceling my account. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We're sorry to hear you have not been receiving our emails! After reviewing your profile, we see that your colorist did review your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Please remember to add [email protected] to your email's contact list to insure you receive your email communications from eSalon! |
Not Hydrating EnoughThis formula was too drying for my hair. The color was nice, the kit was complete and everything arrived in a timely manner with clear directions and instructions. Unfortunately, in my case, it left my hair extremely dry, brittle and damaged/ prone to breakage. I inquired about more hydration but I didn't receive a response about it. I know that the formula for curly hair has more hydrating ingredients and that's what I needed after trying my first color, but I no response on that. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMila - We're sorry to hear that your hair feels dry! We see you've spoken with one of our licensed colorists, who was able to help give you advice regarding this going forward. We're glad we were able to help! |
Thanks for nothingI canceled an order but apparently it's being shipped anyways. Awful customer service. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We apologize for any confusion. In reviewing your account, we can confirm a request to cancel your service was submitted yesterday, November 2nd. Per your request, we cancelled and refunded your current order and cancelled your hair color Plan. We hope you consider using our service again in the future. |
Color did not match requested colorI received my hair die and was super excited as in the past I have been happy with the outcome. My hair turned out very golden/red toned and it was supposed to be ash. I followed directions to a T and it covered fine, but the color was not ash as it was supposed to be, and nothing like the picture I chose from when ordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
My hair turned out redI used the “custom” color that was made and my hair turned red. My husband said “at least it’s not fire engine red” it was terrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't like the colorIt also made my hair look frizzy 0 of 0 people found this review helpful. Did you? |
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DisappointedMy “custom” color was darkest brown intense pearl and it’s nothing close to that. My hair actually looks black with no sign of violet. I really wanted to love the color, but sadly that’s not the case. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCassandra - We’re sorry that your hair color turn ed out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Doesn't last!I love the initial color but it just doesn't last at all. Only three weeks (if that!) since I colored and am already seeing greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCara - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
way too dark . the website makes it very difficult to change hair colorI was sent the wrong color and the website makes it too hard to try to change it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |