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Custom Color Set
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66,516 Verified Client Reviews |
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Help!It’s still coming out red instead of blonde. It looks natural so I’m okay with it for now but what is the best thing to do to make it blonde and not red? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We’re sorry that your color is still coming out red. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not that greatI tried it after seeing the ad, the color I got was not right I figured I wasn't getting anymore so I thought, a few mths later i got another box I used it and cancelled the account ,then I get a notice there going to send it again I told them I didn't want it and had cancelled my account, I was just looking at ad's on my phone and eSalon. Was there so I checked to see if my account was still active and it said my next shipment is coming in January. How do I stop this? I will call my credit card to tell them not to pay any further charges from this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Lovely color to begin with.I was pleased the first few months but feel I need to go to the salon to get my hair colored properly now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We're sorry to hear that your most recent application hasn't been up to par. As your body or environment changes, this can affect the way color is absorbed. That's why we make our custom product for you, so that no matter how your hair changes your color can change along with it. We're adding a free order credit to your account and sending you an email with more information. |
Too much red in itI ordered light blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Color failHair color turns darker. Instead of color it’s became black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVivianne- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Love the condition of my hair but colour leaves a lot to be desiredMy hair has never looked as glossy and healthy after dying it which is amazing but the dye hasn't covered my old hair colour aswell as I'd hoped. The colour is lovely and the instructions were so detailed and simple. The only complaint is that the ginger can still be seen underneath the new colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBethany - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
Good idea but....When I colored my hair I followed the directions to a T! However, my hair is now a weird brassy brownish orange color on the roots, and dark brown on the ends. It really doesn’t look great. Before my hair was one tone so there wasn’t much of a variety of color for the dye to latch onto into different ways. I gave it a few weeks to see if it would wash out and blend together and it hasn’t. Also, I ordered a medium brown and it was nothing like the picture on the model. Maybe you could use different models with a choice of skin tone so we can have a better idea of how the color would look on our skin tone? It sucks because I was so excited to find good color that I could do at home. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not color 8 wanted faded fastDont like it cancelled it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We apologize we weren't able to achieve the color you desired. At eSalon we sell natural looking hair color, and do not currently offer fashion shades such as vibrant purple. We see you've spoken with one of our representatives who helped you with your hair color dilemma. |
Gray coverageI have requested an adjustment on my color due to lack of adequate root coverage on a previous order. The colorist assured me an increase of the toner would take care of my problem. After using the adjusted color, unfavorable results occurred. Will not reorder this product. 0 of 0 people found this review helpful. Did you? |
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Too dark and heavyI was hoping that it would have a softer look than a box color, but so far it does not. Perhaps it will lighten as it washes out a bit? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelley - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |