|
Custom Color Set
|
66,516 Verified Client Reviews |
|
Sort by: |
|
Terrible color, way too darkI've heard a lot of great things about esalon, so I decided to try it for myself. I loved the ordering process and how smoothly everything went, however I chose the color medium brown golden copper for my already medium brown hair, and my hair is now DARK brown and has nothing even close to a golden copper hue. It looks terrible. At this point, I don't even know what to do with my hair. I had high hopes for the company, but I'm extremely disappointed and upset at my results. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTaylor - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Good color but dries out the hairGood communication with color specialist but the treatment really damages your hair. The after treatment is not good enough to make the hair soft and shiny. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRikke - We're sorry to hear you experienced dryness from the color application. To avoid overprocessing your hair, we suggest not overlapping the roots formulation with your previously color hair. To get your hair back into tip top shape, we're sending you a complimentary Keepin' It Rich Moisture Mask. We'll send you an email with more information. |
Color is niceReally like my color results. I do feel this product is a bit drying on my hair. The products that come with it are softening, but my hair feels like straw when in rinsing out the color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJanine - We're sorry you experienced dryness after coloring. We're sending you our Keepin' It Rich Moisture Mask for free with your next order to ensure your hair gets all the hydration it needs. Look for our follow-up email for more information. |
Very dissatisfiedI Am Very unHappy with this Product I want to CANCEL ALL OF IT It Made My Hair Feel like I had Lard On It for Days and turned my grey red!!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngela - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and cancelled your service. Again, we apologize that you were unhappy with your experience. |
Could be betterI believe i had asked for more purple to make it bolder but it ended up redder for a few days and then looked like it always did in the past 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPamela - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Hated itI have been dying my hair with boxed die from walmart for years!! I thought i would give this a try and it may be a little better for my hair. I was wrong!! My hair felt like i couldnt get the die out, it was so gressy and unbrushable. I thought well maybe it was a bad box and ill try it again. I did it the night before a wedding i was going to, lets j say i couldnt brush my hair or stlye it for days later because it made my hair so greasy! I hated it!! Never again!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJen - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and reached out to you regarding your experience in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
ColorThe color covers the gray nicely. I wish that the color was thicker and not so runny. That would make self application easier and less messy. There needs to be more conditioner included with purchase. I condition my hair twice, once with your product and once with mine. I also think that there should be something included to give hair more shine. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPaisley- Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Absolutely RidiculousI ordered my first trial of this company and was so excited to try it. My first try at dying my hair came out awful. This color was WAY darker than what I asked for and looked nothing like the preview on the website. I followed the directions exactly and this formula dyed all of my roots and only SPOTS on the rest of my hair! I contacted the company and asked to go much lighter for my next color which they say they can't do, they can only go a bit lighter. I said ok to that only to find out that they will only be shipping enough of the adjusted color to color only my roots! Its like they didn't even listen to the problem. So they adjusted my color but I guess they expect me to walk around with splotches of color on the rest of my head? What an ordeal. I cant even wear my hair down because it looks so bad. I really didn't want to write a bad review, I was hoping they would fix the problem the first time but it doesn't look like it. I've emailed the company YET AGAIN and am waiting for a response. I'll update my review after I hear back from them and let everyone know if they have fixed this problem. Overall I have to say I'm just really disappointed in this company. I really wanted it to work out. *** UPDATE *** I received a bottle to color my hair all one color. It was still way too dark but it did fade after a while and I will be trying a lighter color for my next coloring. Customer service was nice when they helped me I was just disapointed that I ended up having to have such dark hair. I'm just way to pale for hair that dark. 0 of 0 people found this review helpful. Did you? |
|
Not pleasedMy color was not adjusted at all. I received the same exact color as I did 11 months ago. I had kept the insert to compare and they are identical. I wish I had checked before I used the color on my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKellie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Help!It’s still coming out red instead of blonde. It looks natural so I’m okay with it for now but what is the best thing to do to make it blonde and not red? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLauren - We’re sorry that your color is still coming out red. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |