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Custom Color Set
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66,516 Verified Client Reviews |
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Bad ServiceHow in the world can someone contact me!!! I've sent several messages about my hair color yet not one responds, I will just go on facebook and bad mouth the company until someone has the decency to contact me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMatilda - We apologize for any frustration this is causing. Our records indicate that we have replied back to all of your emails. Please check for replies to your original emails. Also please check to see if you have marked us as spam. Anytime you need to speak to someone immediately, please feel free to call us at (866) 550-2424. Again, we apologize for any inconvenience. |
Gray coverageAlthough I selected a dark color, it did not last long in covering my gray hairs. It quickly washed out and they were noticeable within about 1 -2 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
DisappointingAmazing customer service and the packaging the dye comes in is great and included lots of additional things for your $$ (gloves, shampoo, etc.), and I didn't find the dye to be at all damaging or hard on my hair, but the shipping takes like a month and my hair didn't even take to the dye, it didn't do anything - I've been using Demi permanent for years to dye my dark blonde hair to dark brown and this is the first time it actually did not even dye my roots (I even left it in a few min longer than they suggested). I may try a darker colour but likely won't even bother with this brand again - disappointed, waste of time and money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlex - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Overall...satisfiedWhen changing to medium ash blonde, I was hoping to see a little more ashy color to blend in my greys. Instead, it appeared more light brown with a tiny auburn hue (I have some natural reds in my hair). The color result may also be due to the fact that the product may have been on my hair too long. My daughter-in-law usually applies it for me; however, she was not available and it took me a while to do as I am not very fast. Anyway, I would welcome your suggestions on any changes that should be made to reach my color goal. Maybe a little lighter ash blonde would work better? 0 of 0 people found this review helpful. Did you? |
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AwfulNot only does the product suck and it ruined my hair. But when I advised the company, and stated I did not want any more of the product (obviously)....they still won't let me unsubscribe..... Please think before you buy here! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We apologize for any confusion. We would like to confirm that your account was cancelled as soon as you contacted us and you never received were sent another color after your original order. We'd love the chance to fix what you didn't like, so we've added a free order credit to your account and are reaching out to you to help. |
Not the colour I wantedI wanted a golden and was sent brown. To top it off nothing was explained and I've just been sent more colour. So unknown to me is signed up to be send colour every 8weeks. Normally I'm very hot on this kind of stuff so it wasn't made obvious what was going on. Very bad customer service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Good color horrible after effectsThis had a great coverage and I did get the desired color but it stayed in my hair after 3 washes was really sticky and my hair has fallen out much more than it ever has before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca- We’re sorry that your hair felt sticky and that your experienced more hair loss than normal after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and reached out to you, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Terrible color, way too darkI've heard a lot of great things about esalon, so I decided to try it for myself. I loved the ordering process and how smoothly everything went, however I chose the color medium brown golden copper for my already medium brown hair, and my hair is now DARK brown and has nothing even close to a golden copper hue. It looks terrible. At this point, I don't even know what to do with my hair. I had high hopes for the company, but I'm extremely disappointed and upset at my results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTaylor - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Good color but dries out the hairGood communication with color specialist but the treatment really damages your hair. The after treatment is not good enough to make the hair soft and shiny. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRikke - We're sorry to hear you experienced dryness from the color application. To avoid overprocessing your hair, we suggest not overlapping the roots formulation with your previously color hair. To get your hair back into tip top shape, we're sending you a complimentary Keepin' It Rich Moisture Mask. We'll send you an email with more information. |
Color is niceReally like my color results. I do feel this product is a bit drying on my hair. The products that come with it are softening, but my hair feels like straw when in rinsing out the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanine - We're sorry you experienced dryness after coloring. We're sending you our Keepin' It Rich Moisture Mask for free with your next order to ensure your hair gets all the hydration it needs. Look for our follow-up email for more information. |