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Custom Color Set
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66,516 Verified Client Reviews |
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Couldn't Rinse OutHi, I'm not sure if this is the normal result of this product but I tried to follow the instructions. But when it came to rinsing it out, my hair felt waxy and I had a difficult time trying to rinse it out. A waxy substance kept accumulating under my nails and it took a few days and several hair washes for my hair not to feel greasy. I just received my new order and am going to try to give it another shot. I would like to know what I am doing wrong before I proceed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonique - We apologize for the inconvenience. Although this is certainly not normal when using our products, our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not thoroughly washed out. Our color can occasionally require a bit more shampooing than other color, but not to worry, this can easily be fixed with another wash. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean. To help avoid this issue in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. |
DamageI don't use hair color that uses anomia in the developer and this had it . My hair some what damaged before I colored with your brand and now it is really bad. It's very brittle and dry also breaking off. Going to send back my last order and cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosie - We’re sorry that your hair felt very dry after using our hair color. Since you were unhappy with your results, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
So unhappy!I had such high hopes for this product. But instead I was so disappointed. The product left a terrible thick substance in my hair that took 5-6 washings to get out. And trying to cancel is a nightmare. The website keeps directing you to the same place with the same instructions that lead to know where. Will go back to products that do not change the texture of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacie - We’re sorry that your custom color left a thick substance on your hair. Since you were unhappy with your results, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
color does not lastcolor does not last 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanelle - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Sorry!!I tried it for a second time and still has not covered my roots or my ends, the color is nice but does not covers completely. I'm not sure if I should give it a third try out or if I should cancel my future orders... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNaime - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the coverage you’re looking for. |
Not impressedIt was made my hair feel like wax. Did not color the gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarb - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
DisappointedI have been using this hair color program for months now. I just applied my latest hair color 2 weeks ago and already my gray is showing, even considering normal hair growth. Normally it doesnt show for 8 weeks or more. Plus, I think the instructions on this shipment were incorrect, as it stated, after the primary root application and timing, to apply, blend in and leave the leftover color on for only 2 to 3 minutes. This did not turn out very well as my previous applications had. Hopefully my next shipment will be better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We greatly apologize that your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Turned orange!I filled out everything, included a photo of my current hair color and even commented that my hair has a tendency to turn orange when going lighter. I chose icey blond and ended up with a lovely reddish orange hair!! A sore bought box for has never done this bad of a job! Would defiantly NOT recommend at all! 11-21-17 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissia - We apologize that your color formulation tinted your hair an unwanted orange shade.Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Not even close to the color selectedThis was a nightmare in a box. Fire engine red roots and pumpkin orange ends. Don’t try this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We apologize that your color formulation tinted your hair an unwanted orange shade.Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Wrong, wrong, wrong!I keep requesting a medium brown and you keep sending me a dark brown. NO MORE!! My hairstylist will be coloring my hair from now on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We again apologize for the inconvenience. |