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Custom Color Set
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66,516 Verified Client Reviews |
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Asked for lighter got darkerAsked for lighter turn to be darker 0 of 0 people found this review helpful. Did you? |
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ColorHi, this was the second time my color didn’t seem great. It’s lighter and lighter with no blue tone in it at all. I tried to complain once and you sad I’m dying my hair wrong. Now it was lighter again. I understand mistakes can happen , admit them though. Not each of your colorist it’s paying attention to what customers wants Please try to fix it, I’m not going to pay $26( with shipping) for color I’m not happy with, Thank you Andrea Walsh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have added a free order credit to your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not the right colorDisappointed in the color. 0 of 0 people found this review helpful. Did you? |
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Roots Still Lighter Than EndsI like the custom color and the fact that someone is taking the time to mix it however I've tried this twice now and the roots still end up being lighter than the ends and rest of my hair. My grays start to come in rather quickly; I normally like a darker color to ensure the color takes well. The problem I keep having is that the color appears brassy or too warm up at the roots and it's lighter than the rest of the hair. I love bayalage but this was the reverse--twice. The first time I thought it was me and that perhaps I didn't leave it on long enough or perhaps I didn't choose a dark enough shade. The second time; even after some adjustment from the colorist and additional instructions- it was still brassy and light at the root. I could tell right out of the shower. This occurred even after I extended time leaving it on and pulled through a little bit of color to give it the "pop" per the instructions. Lastly, both times I noted that my hair felt almost plastic-like after rinsing; this was even after I used the conditioner so did not like that at all either as I got the impression it was making my hair brittle. The whole reason for my use was so that I could go longer between salon visits but I think I'll just throw in the towel here and leave it to the pros instead. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarisa - Thank you for your feedback. We’re sorry to hear that your color came out lighter than you expected.We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not the right colorI asked for more burgundy reddish color when I spoke with the person on the phone. I was sent out light brown/ mahogany red it looks more brown with no red. My hair is reddish not brown at. I am not happy at all. That's why I called and wrote down more reddish. 0 of 0 people found this review helpful. Did you? |
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Same ColorI picked a lighter shade with more red and was told it would be lighter and its the same shade I'm using. 0 of 0 people found this review helpful. Did you? |
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The color is not what I hoped it would beThe color is not what I hoped it would be. Way to high for my skin tone 0 of 0 people found this review helpful. Did you? |
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Need adjustmentsMost of the Hair color washed out within a few washes. Would like a little darker to match roots and cover old highlighted areas. I enjoyed everything else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaitlyn - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
No Customer serviceI tried to contact the colorist at the phone number provided. The people answering tried to sell me something totally different and refused to transfer me to a colorist. I went on web site. It took me six screens to modify my order. I still would did not know if my concerns would be met. I have canceled my order. 0 of 0 people found this review helpful. Did you? |
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Dye would not come outSooooo waxy I will never use this product again. Would not come out of my hair. Very disappointed. 0 of 0 people found this review helpful. Did you? |