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Custom Color Set
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66,516 Verified Client Reviews |
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Too redI received my first kit and tried it. Too much red. So I let them know and they sent me one for free which was very nice! But the 2nd one was again too red. I was trying to go for a darker blonde or light brown. This was auburn. So I gave up. Great idea but it’s too hard to get the right color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re so sorry to hear that you were disappointed by the results of your color application. One of our Certified Colorists will be reaching out to work on adjusting your formulation, and getting you the color you were dreaming of. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beautiful color-- absolutely NO staying powerThis color was the dream-- at first. The shade was perfect, the application was easy, and it came in a timely manner. But after washing my hair only 3 times (with color-care shampoo), the color was mostly washed out. I canceled immediately. I really wish this could have worked out, but I can't afford to dye my hair weekly (nor would my hair survive the trauma). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to get you better coverage! We have reached out to you via email with next steps, so that our Certified Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Still Needs AdjustmentA previous adjustment lightened it sufficiently but now it has too much brass. Cool it a bit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIra - We're sorry this color was a little bit too brassy. Your colorist is working on your formula to provide you with the shade you want and counter any brassy tones. We look forward to hearing how you love your new custom color! |
I was not impressedMy hair is still red. In not impressed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced warmth. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Not the color I ExpectedMy hair was a dark burgundy color so I was excited when this color was coming to me. HOWEVER when coloring my hair the color was a BROWN and totally covered all my burgundy. Now I have dark brown hair and NOT HAPPY. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are sorry that your hair color turned out other than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We will reach out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Hair colorThe color was ok it was a little darker then what i wanted 0 of 0 people found this review helpful. Did you? |
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Didn’t cover all the grey.This could be my fault too. I will order my color a shade darker and tell the colorist where the grey is and how much 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re sorry your recent order didn’t provide the coverage you expected.Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
I’m not convincedI’m underwhelmed. I asked for ash blonde, got gold. I asked again for way toned down ash, no luck. The lady on the phone hedged when I asked about the guarantee. I think it’s time to cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary free hair color credit. Your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Hair product is great but....My hair color was great! However your customer service needs some work! Disappointed in the conversation I just had, would have ordered this product again in the future but now I will not be returning. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKendra - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Long thick hairI described that I have long thick hair in my initial profile. There was not enough color product to pull color through the ends of my hair to blend for final few minutes of processing. I was disappointed because I thought that amount provided with order was not custom. Felt like hair was only half done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim -We’re sorry that you were disappointed by the amount of color for of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we have added a comp gloss to your upcoming order. Please check your email for more details about your complimentary gloss. Again we do apologize. |