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Custom Color Set
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66,516 Verified Client Reviews |
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will send you color even when you cancel and keep charging youdidn't like the color . washes off too quickly. doesn't cover gray strands. and the company kept sending me color long after I canceled and kept charging me refusing to refund shipping charges. awful customer service. will never buy from them again. beware when signing up. 0 of 0 people found this review helpful. Did you? |
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Gray Hair DillemaIt’s not covering my gray that well. The color washed out on the gray hairs after a couple of weeks. I had the same issue the last time. The actual color on my hair is perfect. Just please fix it so the color holds on to the gray hair. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVivienne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Silverish BlackHi the product was a bit silverish black and way to dark for me. Its becoming noticeably darker on top when I cover the roots (from gray). I did not notice this the first time using it but now I can. I prefer a dark chocolate brown versus midnight black. I do not care for light brown shades but love dark dark brown. I did follow instructions to "blend" the color with the ends, but it is still really black on top. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Certified Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Wasted colorThe colorist matched my color exactly only problem was I wanted a completely new color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Certified Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Grey coverage not completeI purchased a light brown ash to redo my light brown natural roots and cover grey. It stripped my hair a little, revealing brassy undertones, which worked against the neutral to ash brown look I was trying to achieve. The colour also didn't completely cover my greys, especially the very fine greys at the front of the temple area. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Wrong colorI don’t know what happened but I colored my hair and it came out really ashy and dull. The box was different if that makes any difference. So far up until now everything has been great. I haven’t done anything to change my hair since I’ve been using you. So I don’t know if it got mixed up with someone else’s or what. Just letting you know so you can review it. Thank you 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDear Tebra- My name is Stephanos, and I am a licensed colorist here at eSalon. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Colour adjustWas horrible colour from light blonde colour to grey had to pay out for hairdresser to fix it not impressed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hot headedAfter receiving my remixed colour it took a while to get it done due to medical reasons. The roots took most of the colour but then the length of my hair badly coloured which I was very disappointed about. 😲 The colour I chose stood out slightly onto but by my ears & bellow my own colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDear Kay- My name is Stephanos, and I am a licensed colorist here at eSalon. We want to thank you for bringing your experience to our attention. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! We appreciate you reaching out! |
requested trying new highlightI requested trying the highlight system and was told i'd e contacted.... no word 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDear Deb- My My name is Stephanos, and I am a licensed colorist here at eSalon. We sincerely apologize for your experience, and thank you for bringing this to our attention! We are committed to your Color Happiness, and have sent you an email with more information regarding your inquiry. Please let us know if we can assist you further! |
way to darkNo glide, just black. Suppose to be dark brown. Not happy looking like a witch. 0 of 0 people found this review helpful. Did you? |