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Custom Color Set
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66,516 Verified Client Reviews |
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Shiny Hair, But Wrong Color!I ordered a Medium Ash Blonde (I have naturally dark blonde hair), followed the application directions to a T, and ended up with a reddish/brassy blonde. My hair was shiny and felt healthy afterwards, so that was nice, but I'll definitely be heading to an actual salon to get this fixed. I'm sad! :( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCaitlyn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not great coverageThis is the second time I have used this color combination and for some reason it did not cover my gray very well at all. I think maybe the time to leave in was reduced because it was my second application. I only used it to cover my roots and it didn’t work so I am not sure if I will order again. It also made my hair feel very brittle and full of build up for weeks. I did not have that experience the first use. I did follow the rinsing instructions exactly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not satisfiedAlthough the color came out darker than what I expected, I did not mind it overall. However, my issue was mainly the aftermath. Once the dye was set in and ready to rinse off, I washed my hair until the water ran clear then I let it air dry. When my hair was for the most part, dry, there were parts that felt like they still had shampoo? so I rinsed out again, clear water and no shampoo was coming out nor in my hair, I towel dried and then and I did sleep with my damp hair this time. In the morning, my hair looked like I had put oil in it? it had a wet and sleek look and felt greasy. I wore my hair in a bun for the day as it was too late to do anything and went to work. I washed my hair the following morning and the "greasiness" seems to be washing off, not as prominent but still somewhat present. ( I do not tend to wash my hair daily, but will have to in order to get this residue out.) I have never had this experience before with hair dyes. Will not be purchasing this product moving forward. I have had much better results with cheaper products such as with Garnier and Revlon Excellence brands. I will be going back to those. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuby - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Nice color, bad damageWhile I was left with the color I expected, this burned my scalp and left my hair dry and brittle. My scalp hurt for days after the initial application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom hair colorNot happy, did not color all of my grey hairs, left my hair dried out....... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ReviewMy hair color did not come out as I wanted it too. My husband said there seem to be a purple color to it. I asked for my color to be adjusted. I really think in the past e Salon has done good, but this time around the color was off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
new presentation of products is NOT GOOD ! COULD NOT unscrew new Bottle capPlease note that your new presentation of products is NOT GOOD; Last night impossible to unscrew this cap ( from new type of bottle, even with pliers ! I had to break cap with screw driver and hammer ! Complicated, dangerously and some of product lost ! Also product smells much more strongly like ammoniac than previously. New enveloppes of shampoo and conditioner ARE TOO SMALL, and CONTAIN TOO LITTLE to use after coloring. the color is still perfect, but I almost wasn't able to use the bottle of it! You will ruin your reputation doing this. I’m very disappointed ! 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - Thank you for your feedback about eSalon! We are so sorry to hear about the trouble with our packaging. We take our customer's concerns very seriously, and we want to reassure you that we worked with our team to get this issue resolved. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ReviewNot happy with the results my hair was light in the grey area then dark at the ends I wanted the same hair color coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover rootsI've been dying my light brown hair red in the salon for years, but thought I'd give it a try myself. I'm very happy with the overall color -- my ends had been fading and the new color is great, but the dye didn't really cover my roots, despite the fact that I left it on for 15 minutes before proceeding to the ends. There's no longer a bright line between my roots and the rest of the hair, so that's an improvement, but the roots are still really more brown than red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I love the roots, but NOT the restI’m not very happy with my hair color. I absolutely LOVE the color of the roots, but the rest is what I’m not happy with. I wanted this all one color. PLEASE HELP! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeneva - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |