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Custom Color Set
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66,541 Verified Client Reviews |
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Color not as expectedColor turned to copper 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNanette-We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
I didnt get my productIt didn’t come!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna - We’re sorry to hear that your eSalon order did not arrive! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ThanksI do love the coverage this product provides but the color is just not what I was hoping for or expecting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Gummy hairI dyed my hair this morning and it feels like the dye didn't wash out. I'm happy with the color but am very unhappy with the waxy buildup on my hair. I followed the instructions exactly. Is this normal??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
not long grey coverage no enough conditionerI have a lot of hair and the packages are too small and for the money I pay the grey coverage should at least last for 8 weeks but it does not. I follow the instructions and I never have clear water after 15 minutes of shower. Not real happy with the length of grey coverage and the amount of conditioner I get. I love the color and that's it. To expense for just loving the color 6 of 8 people found this review helpful. Did you? |
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Response From Our ExpertsJutta - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my hair blackI asked for Red with Yellow tones and I was given Black it looks like black shoe polish! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEva - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting.All eSalon orders are backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Customer service SUCKS!!!Ordered my colour. Was emailed asking specific questions which I answered. I told the colourist twice I wanted to go lighter blonde and I was still sent a colour darker than even my natural colour. I asked for a refund and received a standard copy and pasted "please call us" I don't want to have to take time out of my day more than I already have to contact people that don't listen in the first place. I asked for a refund and that's when the communication stopped. I have not received a refund nor have I had any further correspondence. I will NEVER order from eSalon again and will advise others not to either. Now I'm out $41 for a product I can't even use. What a waste!!! 2 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
They won't listen to my requestI have have finally given up on esalon. I have requested time and time again for ash hair color because I want NO GOLD OR RED in my hair. Even when they did add the ash, they also added gold. When I complained about the red and gold they told me to buy a product called tinted love soft red neutralizer that they sell to gloss over the red and gold...didn't work. Tried to order again yesterday because I saw that they actually have an ash color I am interested in and they wouldn't process my request without a photo. .I have no desire to have whatever color they want me to have instead of what I need...I.have had that same issue with local salons because they believe I would look better with some red in my hair---completely aggravated! 12 of 12 people found this review helpful. Did you? |
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Response From Our ExpertsShelley- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not very happy with the productThe color is a little darker than I expected, although it was nice. The dye itself leaves a film on my hair that does not wash out after using it. (Even after using the shampoo provided) the film it leaves on does not wash out until about three or four washes using my own shampoo. My hair felt dirty. Also, by that time the color fades. I followed directions thoroughly and am not satisfied. 3 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nowhere near the color I wantedMy hair turned out to be an orangy color on my roots and dirty blonde everywhere else. I wanted my whole head light blonde. I could have bought a $5 box of cheap hair dye for these same results 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDaria - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |