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Custom Color Set
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66,566 Verified Client Reviews |
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Still have graysI used both bottles one after the other and i still have multiple grays showing. Very disappointed. I can get better coverage with store bought dye.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
Not real happyThis did cover my gray which is hard to do, so thumbs up for that. But even though I got an Ash base with my dark blond and I wrote that my hair picks up brassy tones very easily and the color only had a sliver of gold....my hair turned out Alburn which will be brassy in a couple of shampooing..... so I will fix this by going to Sally's and getting a bleach to strip it out cuz that is the only way I can get the red out. Then I will by a Ash #7 and redo my hair....but this will only cover half my gray....but better than brassy. Glad I tried it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Automatic subcription which I did not remember signing up forI haven’t use the product I ordered due to the colour bottles as yoo tght and nobody in the house can open it. Now I received an email informing me that my next order is coming which I did not remeber signing up for subscription or autmatic order. I placed my first order few months ago as a trial which I haven’t got the chance to use it yet. I want the future automtic order or subscription to be cancelled please! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelody - Thank you for your feedback. We apologize for the disappointing experience you had with opening your custom blended hair color. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Why I decided to cancelI have short hair, with stubborn grays. The colors always cover my grays very well and last, however, it all just comes out dark brown on me. I had expected more shine, variation in color, and honestly for a single mom on a really tight budget, it's just too much money to continue for a product that never really came out just right. It's a wonderful service and super convenient, just too expensive for this super short hair. 0 of 0 people found this review helpful. Did you? |
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it's not evenly coloringcolor is not even. can see the freshly colored roots compared to the old hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberleigh - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not worth the money you'll have to spend to fix itI previously left a great review of this product. Unfortunately, after the first time, I adjusted my hair color to be slightly darker and was VERY disappointed with the formula and the color. Patchy, inconsistent color that faded quickly, left my hair feeling damaged, and looked very "color from the box." I gave it another shot after that, thinking it was my own error. Despite having colored my hair myself many times before, the color turned out even worse than the second time--patchy and brassy. I had to spend $200 to fix it. On top of that, I tried to cancel my account after my last use, and sure enough, three months later, I get an email from the company that another shipment was sent. Save yourself the embarrassment of walking around with half-faded clown hair and just go to a salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way way too. ComplicatedJust received first set. Of highlights. It is complicated and a complete. Waste of money. I am not willing. To even attempt this. I can't see. The back. Of. My head. I can't see the totality of my head in order. To place structures highlights. This was marked as. Something you brush in not something you paint in. Completely discouraged. Ready to cancel this service completely. In tears even looking at this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
was way to dark2nd time i tried e salon and both times it darkened my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Way way too darkI asked for a change in having the red tones removed. The color I received indicates that it is "light brown". I colored my hair yesterday and it is far far too dark. I'm looking for a more golden light brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Terrible qualityI’ve been using this product for 2 years or so. Over the past year I have seen the quality totally deteriorate monthly. The past several orders that I have received have done absolutely nothing for my grey roots (the whole reason for my order,) and this last month was like a complete placebo, I wish I could show you all a picture of my post application hair because it’s clear that this product doesn’t work. My grey hairs at very few and not that complicated, so I am pretty displeased with the fact that this product can’t color them. I NEVER write reviews, but I have just now noticed that it’s “satisfaction garenteed” and I feel like I should have done this months ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |