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Custom Color Set
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66,566 Verified Client Reviews |
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Bad servicemy hair has become terrible. ends are dry. roots do not paint over. I cancel my order every time, but you withdraw my money. awful service. never again will I use this terrible paint. Please, delete my account, I don’t wanted your services 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlona - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverageDoes not cover my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not quite...I got pretty good coverage, seemed to cover my grays OK, but the color I ordered was an Ash Brown, and what I got was more chestnut, and made my hair really brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We apologize that your hair color turned brassy. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
A little lighterCan we go a little lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelly - Thank you for reaching out! Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Custom hair colorI was excited to try the product and thought the instructions and the extras like skin protection and wipes etc were a great idea. Unfortunately the overpowering chemical smell of the product means I won't be using it again. It was so bad when I was washing it off that I had to keep stopping to get a breath of fresh air! What on earth is in it? It also made my scalp itch for 2-3 day afterward. I'd done all the patch testing too just in case. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not consistentI'm not sure why my hair came out different since I did not change the formula, but my hair color is not the same as the last order. In the sunlight it looks bright orange and in my home lighting it looks a light brownish color. It is supposed to be a copper red color. And this time the dye became all chunky and gunky in my hair when I rinsed it out, which hasn't happened before so I'm not certain if the color products have changed, but the quality seems to have changed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not all thatI'll admit the packaging looks phenomenal but after putting the product on the hair I was super excited. Then when it came time to wash it out there was clumps of nastiness in my hair that the little thing of shampoo they provide still won't get out even after using a comb and very hot water to remove them the first time. I then reached for my last resort wich was baby shampoo hoping it wouldn't ruin the color but in all honesty I wanted the clumpy stuff out of my hair. That got out the clumps thank god and I'm not sure if that made the red in my hair color not work or if it was the product itself but my hair is just brown now not the red brown I had chosen. Then afterward I look at my bathtub and there is this nasty red brown foam looking stuff that doesn't quite wash away with water, ew. I will not pay to use esalon again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBrandie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Definitely NOT brighterI asked for an adjusted color to bring out the copper and red and now my hair looks brown. I paid $200 last summer to get the bright copper red done and bc I couldn’t afford to keep paying that, I started using eSalon. The first box was ok but definitely didn’t see much difference to make the brightness stay, so this one was supposed to be adjusted to make it bright and vibrant again. Total opposite. Made my hair DARKER. Very unhappy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Left residueI noticed after I colored my hair it felt like it had a weird texture. Almost like it had heavy product left in it. It felt like that even after 3 washes. This was in late January and I just colored my hair again and same thing. I’ve used this product many times. What gives? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
The color is dull, too dark and it comes off from my roots.I think it's not the result I expected, and it's too expensive for me. My hair needs professional care. Please cancel future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIsabel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |