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Custom Color Set
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66,566 Verified Client Reviews |
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Tried eSalon hair color for first time.The color did not cover all grey and white new growth. I left as long as instructed. Should it remain on longer? Also there was not enough conditioner. Product made my hair quite dry. Maybe not best haircolor for me? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not at all What I wanted :(I am so very disapointed. I wanted my hair a tad bit lighter and more reddish that is why I chose Ash Copper. IMy hair is normally a med brown with slight red undertone.. what I got was basically my normal hair color and a lot of waxy mess! I followed the directions to a tee.. every detail.. but I was left with a sticky mess of waxy knotted hair... I literally had to wash my hair 10 times to even get most this waxy stuff off my hair! I sent numerous photos and thought I explained what I wanted. What a waste of my time and money! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKari - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not happy with the color but....The color isn't right yet but...... I luv the quality of the product..It leaves my hair soft..Not dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPat - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t workI used hair dye, it did nothing but make my hair very oily. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Tried and decided it’s not for meI have ordered this product 3 times. The first time was fine, the colour I wanted but my grey was through within 2 weeks. I coloured a second time to find the colour was no where near as enhanced as the previous time, the grey was through fast again and a lot of hair went down the plug hole. I have tried for the third and final time as I have cancelled my order, but this time so much hair came out that I rinsed it off as fast as possible. I’m sure it is a good product for most but for me it is better for me to go back to my boxes from Boots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandi - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Issue with the rootsMy roots did not change at all and the part of my hair that was previously colored only changed very very slightly. The shampoo and conditioner made my hair feel really soft. The stain guard also worked really well. The kit was easy to use, the color just didn't work for me:( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
I've honestly had better/healthier results with boxed dyesI regretfully give this review as I was very excited and hopeful to try esalon. The deliverance of the supplies and packaging/display was great. The colorist accepting my color requests and modifying accordingly was good. Unfortunately, the product itself is not. The first time I colored my hair it was extremely brassy/ unflatteringly-coppery at the roots and pretty dull in the length; 2nd color led to a lot of hair breakage (I've had to cut 3" off) and in 2 weeks is already faded and exposing the grays. I've honestly had better/healthier results with boxed dyes at the stores. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsAimee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover gray hair.I'm quite disappointed in my personal hair color. I left a note for the colorist that stated all my roots are gray and the color I received did not cover the stubborn gray hairs. The accessories were awesome. The stain guard saved my forehead. Not sure if I'll give it another try or not. I've already colored my roots since I applied my personal color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
my reviewI liked the colour but I can't tolerate the strong amounia smell. It's really a shame 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandi - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color turned out darker than expectedI expected the color to look a little bit closer to the image online since I specified my hair and it literally just looks like my natural dark hair color with more "natural" copper highlights. I wanted the color to be a lighter brown like in the image. My hair is naturally dark brown almost black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGiulia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |