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Custom Color Set
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66,566 Verified Client Reviews |
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Made no difference to my colourFollowed the instructions to the letter but it made no difference to my colour whatsoever. I was hoping for ashy brown (Ash Pearl) hair, but I still have dark roots with lighter/reddy ends. I've asked for another batch to see if leaving it on for longer makes a difference (the pack only allowed 15 minutes development time in total) and will update my review once I've heard back from customer service. Blimey - that's customer service - a phone call within 5 minutes and another free pack on the way! I'll post back about the colour when I've tried again :) 1 of 1 people found this review helpful. Did you? |
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Terrible inconsistent color, stinky product, bad customer serviceThe color turned out a horrible bright orange and was all blotchy and the root coverage didn't even cover my roots. I saw nowhere that their guarantee was only good for 30 days, my first two emails were ignored and I was signed up for autoship which I did not want. On top of this it was a super huge pain to apply (much worse than any other home color I've used). All around terrible and I will definitely not be a returning customer nor will I be recommending this. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too DarkNot at all what color I chose. Darker than indicated! Ugg 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Too goldenIt was too golden I didn’t like it at all. Just cancel my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridgett - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
VERY runnyYour hair color seems to get runnier and runnier. I also do NOT like the new container for the color - its mouth is larger than the container into which it is poured! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTami - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
DisappointedI ordered this and applied it as directed. The color was a runny mess. It kept running down my face as I applied it and got into my eye and burned. Not to mention the stains it left all over my face, neck and arms. It also ruined by bath rug as it was running faster than I could clean it up. Made a mess of my shower. I have never used a product that was so runny to use. My color came out very dark. Not what I thought it would be. I would appreciate a refund and maybe some information of what could have happened with this color. Thank you. **UPDATE: Esalon refunded my money and was so accommodating. I decided to try the product one more time. I will let you know how it turns out. Thanks. 0 of 0 people found this review helpful. Did you? |
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Ok for nowI follow the instructions maybe the next time I’ll try a lighter color. My roots I waited the recommended my roots are lighter than my ends. Over all I’ll try them again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
horribleI had to re-wash my hair 5 times that day and lost a million hair, as the colour was extremely hard to get rid off. It took me a whole week to get back to normal without all the greasy hair. It was a horrible experience! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoreley - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Overall Good Products, Actual Color Result Different than ExpectedOverall, good quality products, Color result not as expected. Great, easy to follow instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDG625 - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Die sticks to scalpLooking to cancel my orders. I have tried this 3 times and each time the die sticks to my scalp. It's impossible to rinse out even when following your instructions closely. It is a gooey, clay like substance that I have to scrape out of my hair. It takes 3-4 washes after the dying wash to get this completely out and not looking greasy and unwashed. I mentioned this prior to my last order and did not get any additional information on this besides what is in the written instructions. This product does not work with my hair for some reason. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeri-Ann - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |