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Custom Color Set
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66,566 Verified Client Reviews |
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Not good colorDid not cover grays and was not violet it’s actually black plus color came out in one week better off with the box brands 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShana - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Love the colorI LOVED THE COLOR HOWEVER IT ONLY COLORED MY GREY'S FOR A FEW DAYS! VERY DISAPPOINTED. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Disappointing ResultsI was really excited to try this product but I was really unhappy with the results. I ordered soft black/blue to dye over brown roots and auburn dye. My roots and ends came out a decent black (no blue at all) but the middle 3 inches or so of all my hair was just a slightly darker red than it was already dyed. I've also been dyeing my hair on my own for about 25 years and have never ended up with the mess I got with this product. It ended up everywhere, the step that has you rinsing out in the shower just made it worse (and took 6 shampoos before the rinse water ran clear) and 24 hours later I still haven't gotten it all off my skin. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAoife - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Weird waxy feeling.My hair color barely changed and was left with a waxy film covering it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey CoverageThe color was good But it did not seem to cover the gray very good. So it was a wash..... For that reason I will need to color again in the next week or two So please send my next color our soon 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
OverallOk the first colo was way to darker they adjusted it was still darker and this time it was just a hair dark . Hope they get it right this time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A little dark, needed time to try it twice,I liked the kit and all the supplies included, this helped as I did not need to buy more items. The specifically mixed color ended up being too dark for my preference, but its a chance to go a little opposite and darker brown. I did not use it correctly the first time. I have used it twice now and the instructions are a little different from other hair color brands. I did it better the 2nd time. I am not sure if I want to purchase more, will think about it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Everything Was Awesome But the ColorI am so bummed I don't like the color - I really loved everything else about the kit that I received. So nice to have everything at my fingertips - including the gel and the wipe to help prevent/deal with staining, the directions were simple, everything was so quality. I even love the shine of the color, it's so lovely, but I just don't like the color itself. It doesn't seem to have tonality to me - it's a flat brown and I expected a more vibrant color - especially when it shines so wonderfully. Don't get me wrong, the color is fine and I'm fine with keeping it until the next time I have to dye my hair, but it's really just fine and I'm not excited about it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great color, bad directionsSince I have colored my hair before, the directions said to apply color to my roots only and add color to the rest in the shower for 2-3 minutes. This resulted in my roots being a different color from my ends. I contacted customer service and they sent me a complimentary shipment. Unfortunately the directions again resulted in my roots being darker than my ends. They were not able to solve to problem. 3 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color/washes out fastI love the color it matches my hair color perfectly,but doesn’t last. After one wash I can already see my roots. And I used your shampoo and conditioner. Not really worth the price difference from over the counter hair color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We apologize that you were disappointed by the color coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |