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Custom Color Set
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66,566 Verified Client Reviews |
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Didn't cover gray for longFollowed the directions for covering gray. Gray was showing within 2 weeks. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMyka - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
No changeMy hair shade is medium brown and the shade I ordered was a medium ash brown. I knew my color wouldn’t drastically change, but my hair is the exact same color as before. I did a strand test and my color never changed. The product did make the one strand I dyed shiny and soft, which is nice, but I will not be dying the rest of my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re so sorry to hear that you were disappointed by the results of your strand test. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Worse at home kit I've ever tried!This is literally the worst at home kit I've tried. I wouldn't have minded the mess and hassle it took to do all the bloody steps but then to not even get colour pay off anywhere near the colour I selected from the available options. Better off sticking to the drugstore box dyes! I'm so disappointed and to top it all off my hair didn't even smell nice at the end like other at home kits! Really wish I hadn't bothered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bad colorI had light brown hair, sent a picture for light brown, and got a color that made my hair at least two shades darker. I wrote and asked if it could be replaced with a color I liked before, but never got a response. I don't think I'll order again. In addition I've now washed it three times with esalon color safe products and the color's washing out really uneaven. I'm thinking I'm not going to order again. This is my third order and I've always had great service in the past - and great color. Not sure what happened. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Products and process are great. Color was too dark.Loved using eSalon, but the color is too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStepheney - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Colour was too darkI wanted to go lighter and more red. I ended up with brown hair with a tint of red that faded far too quickly. It came beautifully packaged though and the instructions were very easy to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not even closeWanted light brunette color for roots only. Now I have blonde roots and darker brunette hair. Looks terrible. Nice packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOrinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
AllergyI did a skin test and had an allergic reaction to this product so was unable to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuthlyn - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery. |
NO COVER ANY GREY HAIRPREVIOUSLY I REQUESTED MY FORMULA TO COVER MORE GREYA HIAR, I MIGHT HAVE MAYBE 10 GREY HAIR ON THE TOP OF MY HEAD ON RANDOM PLACES. IT IS NOT THAT I HAVE PLACES WITH FEW OF THEM, OF THAT MY ROOTS SHOW GREY.HOWEVER, I REQUESTEDD THAT, THIS IS THE SEOCND OR THIRD TIME I COLORED MY HAIR, AND THIS COLOR NOT EVEN COVER A "COPLE OF GREY HAIR I HAD ON MY TOP HEAD EVEN WHEN I MADE SURE I WAS PUTTING THE COLOR THERE ONT HE ROOTS AS INSTRUCTED. I AM VERY DISSAPPOINTED , I DONT THINK THIS IS WORKING FOR ME ANYMORE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We have sent you an email to get this resolved for you. We appreciate you reaching out! |
TerribleI followed the instructions to a ‘T’. However, my hair was left thick and mat-like afterwards; it wouldn’t dry. The colour did not take at the roots. I’m now booked in for an emergency appointment at the hair dressers to get this rectified. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |