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Custom Color Set
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66,754 Verified Client Reviews |
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Didn’t color my hair at allI followed the instructions precisely and my hair is the same color it was before I dyed it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way darker!The color I choose was a dark chocolate, the color I got turned out black and dull. I followed instructions to a tee. 😢 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I’m pretty upset my hair looks like shitMy roots are a different color from the rest of my hair wtf is that about? Everything was so nice up until I washed it out and it dried. I have never in all my 20 years dieing my hair have I ever had this problem! I won’t be ordering this again infact I have to do spend more money to go get my usual from Sally’s and do it again the way I normally do because unfortunately this was not good. The color is awful and my true w 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBreeann - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Wrong colorI've been ordering color for awhile and haven't had any issues until now. It lifted me instead of depositing. I feel like someone mixed something wrong. I Contacted them to let them know and the response I received was basically they think it was mixed right. I guess what I would have liked for a response would have been a simple Sorry and how can we help fix things? I'm left to figure out now how to fix my hair! At this point I'm good with that because I no longer trust them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe are so sorry to hear that your latest hair color application did not turn out as expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Color was perfectThe color was great but I find my hair is very dry after using this color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear your hair was dryer than expected after applying your color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Still have graysProduct didn’t cover any grays, my roots look awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It didn’t coloured my hair completelyI have had sent my hair picture but I received very dark brown and I am not happy abut 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZahra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was not the Right color.Ordered new color Ash Blonde and it turned out redish and brassy. Have always been super pleased so its probably something I messed up 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNikki - We apologize that you aren’t happy with your latest hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not satisfiedI haven't used the toner and won't use it since the new color is still not right. I requested a refund for the last shipment and have not heard back from anyone . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Made scalp itchyI realised after colouring I started getting irritation on my scalp different places. I felt it before didn't think anything of it. Now it was worse. I am trying to cancel my account but can not seem to 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nasareen: We are so sorry to hear that your color has irritated your scalp. Please check your emails, we just got back to you to help you further. |