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Custom Color Set
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66,754 Verified Client Reviews |
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Again, did not match my hairI have almost black hair, that’s how dark brown my hair is. And they keep giving me lighter hair colors I do not understand. And so my roots once again do not match. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayla - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
UnexpectedI’m not really liking my hair. It’s way to dark with very little red highlights to it. I will need to buy some new product to try and get it lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t like my colorMy color was too dark. Didn’t see any change at all! I tried this twice, but no difference in my hair color at at all! So I’ll go elsewhere.!!!! Really wish I can get a refund!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Ruined my hairI requested the brown//copper which on the picture had a pink tint to it. Follow the instructions to the letter and my hair is brown! Not just brown a horrible mud colour which is going to need bleach to lift. I tried this company as the colour I use is hard to get hold of, I picked a colour too match what I used and it's shocking. It's only hair but looking at the colour and I cried... Because I know this will ruin my hair to fix. Rest assured I won't be using this again. Overpriced and still end up with a colour that is worse than the usual box colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sarah! We are so sorry to hear about your experience after using eSalon. Please check your emails, we just gt back to you to help you further. |
Hair color reviewNot happy with the hair color product it was to light and after two shampoos color was gone . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Re: wrong colour and customer serviceWe have spoken about a couple of issues 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It’s OkI like the strawberry color as it’s close to my natural color. The only reason I color my natural red is because I’m getting whites. This initially covered them until the second hair wash. I used the shampoo & conditioner included and followed the time settings for processing. It’s been 1 week since I colored and I have whites like I never colored my hair. 😢 At least they blend into the strawberry blonde some. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Makes hair very very dryLike my headline says and grey coverage isn’t great either 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVeta - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Horrible!I will never use this again. My hair is ruined for Easter Sunday. Thank you esalon for making my hair greenish! It was suppose to be light blonde. Has a greenish tint. Now I have to go to church like this tomorrow and laugh it off. I will not ever recommend esalon! Not only did it turn my hair an ugly color but also the texture of the hair. I think I will stick with my regular hair color from the store! At least with that I don't end up with ugly hair! ESALON YOU SHOULD REIMBURSE ME! if I could have given 0 stars , I would have. Also very disappointed that you just sent the color without replying to my emails with the picture but guess that should have been my red flag not to use the product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
Temporary colorColor started fading after single wash, grey coverage was less than 20%. In 4 washes I have lost all color and grey hair are visible. It did not make my hair dry, but color is not lasting at all even when I followed all instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Mrunal: We are sorry to hear that your color didn't last. Please check your emails, your colorist has got back to you to help you further. |