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Custom Color Set
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66,754 Verified Client Reviews |
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Not the colour I was going forI was going for an ash brown and my hair is more reddish and gingery, not the colour I expected and not happy with results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jagratti! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Color I want to achieveI put a picture of what I want to get my color to which is my natural hair color I want to do this slowly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thanks so much for your feedback! We're happy to work with you to get your color just right. Not to worry, your colorist is working hard to review your request and adjust your next order to achieve your hair color goals. We look forward to crafting your custom color! |
CoverageIt doesn’t cover grays and the color fades quickly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Strong chemical and uneven colorThe dye made my eyes burn so badly I had to take the gloves off Just to put water in my eyes and also it took my breath away with the strong smell .The color was uneven . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWilnelia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not good coverageThe grey isn't not covered well at all. It's hard to get an agent to cancel your subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hated the colorDid not like the color at all. Like, counting down the days until it's safe to re-color with something better. Didn't cancel my next order in time so I got a second order. I followed the return instructions listed on the website and then.....nothing. I guess that's $35 I'll never see again. I suspended my plan so I'm hoping they don't send me anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t Cover Many GraysThe formula didn’t cover many of my grays which is the reason I dye my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Completely different color than anticipatedI’m quite upset that the color my hair actually turned out to be is no where near what it should be. I naturally have medium dark brown hair and I wanted to go to a dark blond but instead it turned out copper. Thankfully it is not bad enough that I have to run to a salon and spend hundreds of dollars to fix it but I really do not care for the results at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Horrible Orange!This isn't even close to the color I wanted or HAD to settle with! I'm so upset! I will have to wear a hat or get a box color from the store to fix this disaster! It's so horrible I want to cry! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
High hopes but not deliveredthis does not cover my gray and it leaves my hair hard enough very soft. I go over it with store-bought dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |