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Custom Color Set
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66,713 Verified Client Reviews |
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Not as dark as I was hopingBasically the same color I had 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lacey, We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a darker tone. We look forward to crafting your custom color! |
ColorColor was too dark. I will change the color before reorder 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
GraysMy grays did not cover in several spots 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It was OKI did not use my first order for several weeks because I could not open the small bottle of color. Customer service was great and sent out a new kit. I like the color. Though I followed the instructions, my greys around my temples were barely covered and very noticeable after just a few days - before it was even washed for the first time. I will try one more time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsA C. - We’re so sorry to hear that your hair color is not covering grays as expected and that your first order was difficult to open. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Smell unbearable and hair broken off. I used e salon, I lived tge colour and had no problems. This time however was a different story. The smell of Ammonia was unbearable and made my eyes stream. I have just been to my hairdresser to get my hair trimmed as I am growing it. She informed me that whatever I had coloured my hair with had caused it to break off, she showed me tge back and I could see this. I always had long thick hair and want to grow it longer, but she had to cut 3 inches off, I am heartbroken. I am an ex hairdresser, so know how to apply colour, I also used high quality hair products, Olaplex, redken and heat protection on my hair when styling. I can no longer have colour on my ends, and gave booked to have my roots done at my hairdressers. The condition of my hair has been compromised because of e salon colours. I don't know what happened because when I used it in lockdown it was fine 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sarah! We are truly sorry to hear about your experience after colouring with us. Please check your emails, we just got back to you to help you further. |
Waste of moneyThis did nothing to my daughter’s hair. Followed the instructions and have zero results. Will not purchase again. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
FailI've received 2 boxes I didn't even use. I asked for no red or brassy... got it anyways. I tried to call and get hung up on -system doesn't recognize a selection. Tried writing to customer care, it wouldn't save my message. I'm giving up. Great idea but lousy execution. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRonda-We’re sorry to hear that you were unhappy with the results of your custom color and not able to get in contact with us. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. |
DisappointingI loved the colour, but my hair was straw-like...incredibly dry and brittle after using it. The colour faded really quickly too. An expensive mistake! The repair shampoo and conditioner did help, though expensive, but it has taken months to return my hair to the shiny silky condition I was used to. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Marilyn! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
DissapointedI left this product on over an hour and it did not cover my gray . 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I love the colorI love the color but can’t give this 5 stars because it does not do a good job coloring my grays. I have followed the directions to a “T” and stil grays are visible after 2 weeks and I am not a frequent hair washer. I try to go 5 days without washing. So I will need to go back to the salon. Again love the color it is perfect just not lasting as long as a salon color. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re so sorry to hear that you were disappointed with your gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |