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Custom Color Set
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66,713 Verified Client Reviews |
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Hate it!!!!The new color you sent me has turned me into a brunette! I hate it!!! I had a color I loved and used for years. After changing my credit card that I was using to pay for the order, I was forced to go through the color selection all over. I just received my new order, which was supposed to maintain my blonde color is now brunette, I would have been better off not using anything. I want my old color back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCariann - We’re sorry that you were unhappy with the results of your recent order. We see that you've left feedback for your colorist to review and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Roots are now blackWell, I wanted to continue my red hair color, but the root color you send turned out almost black and the ends color you send is much better, lighter, but still not the red I wanted Very disappointed. Not happy at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedWas excited to use this hair color after all the hype I read about it. The first time was just ok - color was nice but in 3 weeks, I saw a lot of grey. The second time was worse - I saw grey in several places right after coloring and the brown color was drab. I reached out to eSalon but no response after a few days so I cancelled future orders. I just don't see any improvement over the boxed color I get at the store and it is 1/3 the price! I am not new to coloring - I've been at it for over 30 years. Very disappointed 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJanice- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never received my orderI am disappointed never to have received my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacie - We are so sorry to hear that your order has not yet arrived. Please keep a look out for an email from us, so we can get you taken care of ASAP! |
It looks terribleI have hot roots. Roots and ends do not match I have colored my hair for years never got it this bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Worst Hair colour ever. Burned my hair & lots of my hair fell out.Worst experience I have ever had with a Hair colour. It burned all my hair so much that I will have to cut it off. I always colour my Hair @ a Hair Salon. This was the first time I didn't & never again. It will take a long time for my hair to recover from this. I am cancelling my shipment STAT. Absolutely devastated as to what this did to my beautiful long naturally curly hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Patricia! We are truly sorry to hear about your experience, and we are here for you. Please check your emails, we just got back to you to help you further. |
Way too warmThis looked very orange on my roots that are gray, not loving it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It’s redRequested more purple tones. Keeps being red. 3rd time. They even made me pay for extra dye, for it to be wrong. Would be one star, but it didn’t damage my hair so that’s nice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNinoushka- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has emailed you to get this resolved for you. We appreciate you reaching out! |
Gray coverageI love the color but it did not cover my gray. Is there any way that they can help me out with that? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJynifur - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nothing short of a nightmareI would say I get what I deserve ordering color on line but, I think even this is extreme! I sent in before pic of my hair and made special note that I pull red. They supposedly adjusted for that and shipped the color. My entire head is not only red but it is and orange brassy red! I could have done better with a drug store color! 4 days later they have yet to even ship the repair color - I am beyond myself! I’ve not had color in my hair in over 3 years and am now hoping they can even take me back to my original before I applied this mess!! Did I mention I even kicked in extra for the worthless toner and only wanted to go two shades lighter! UGH 😑 SAVE YOURSELF and go to the salon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |