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Custom Color Set
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66,689 Verified Client Reviews |
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Color was not what I expectedColor was not the color discussed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right |
Didn’t cover my greysThe smell was so strong and the color didn’t cover any of my greys. It was a waste of time and money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointed. Not I been asking for!Fully diferent then my request to change tone and don't add any maghony but they add fully cooper. Which it's like red with brown. Not good and I'm very sad after I done my hair yesterday afternoon... Too late to go to shop and buy new one to remake again..... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Magdalena! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you. |
EsalonThe colour isn't beige i now have a copper colour in my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Bryannie! We are sorry to hear the colour hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Colour doesn’t match discriptionI’ve ordered ash blond and received warm dark blond. My hair is very warm nearly ginger after hair dye. Far from ash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDorota C. - Thank you for your feedback! We're so sorry to hear that you are disappointed by the result of your hair colour. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Colour not as picturedSupposed to be brown/red but came out really bright burgundy - hated this colour! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Iona! We are sorry to hear your color isn't right. Please check your emails, we just got back to you. |
Love the idea but colour not what I wantedI think the colour didn’t work out the way I expected . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
BobbinsNot being funny but how can brown be ginger? The picture I sent was ginger and asked you to Match the tone! You have sent brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sarah! We are sorry to hear your color turned out brown. Please check your emails, we just got back to you. |
Too redI’m pretty sure I said on the initial form I filled in that I didn’t want red in my colour. I’ve done my colour and I have dark auburn hair, not the dark blonde it says on the product. Therefore, I won’t be using this service again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jennifer! We are so sorry to hear your color didn't turn out as expected. Please check your emails, we just got back to you. |
Very poor gray coverageNot lasting at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsUzma - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |