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Custom Color Set
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66,689 Verified Client Reviews |
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Too brassyWhen selecting my color, I noted to the "hair care persons" that my hair held a lot of red and I usually go with the cool ash colors. I didn't get that but tried it anyway. I didn't like it at all and had to buy toner elsewhere to get rid of the brassy yellow blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela -Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Disappointed & dissatisfied in the color hair provided.I actually just used my first purchased of hair color. My sister did my hair & it turned out back to my normal color of dark brown. My color was chosen to be muhagony copper. Does not look at all muhagony or copper at all. Also I was charged on my April bill $38. When it was supposed to be $28.00, why? It's part of why I canceled my subscription with you. Mind you I did it before I did my hair color. Now there's 2 reason why I won't go back. I wanted some kind of muhagony or burgundy color. Auburn looks nice on me ( light) the picture I sent of me had some Lind of red in it. It was not dark brown. I would like a refund or try to get a better color choice for me & not charge me for it. Thank you for hearing me out, Brunilda Gonzalez 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrunilda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not in loveI did like the packaging and the consistency of the product. The colour I did not like at all because it was just a jet black colour with no undertones. Although I mentioned I love coffee shades. Most importantly it has caused me a vulva infection which has never happened before with another dye. Whenever I shower it gets triggered. Never again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNayab - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Hello, PLEASE STOP/CANCEL the auto shipping!!! I did not request this serviceI had an allergic reaction! PLEASE STOP the auto refills!!! And I am also requesting a refund on the last order that I did NOT order. Please confirm receipt of this letter! I have called serveral to cancel and never got through! Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
way too expensivethis was very expensive for what it delivered. I received 2nd box and have no idea how to return, no links on website easily accessible to do so?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for reaching out! There are a lot of options for you with eSalon. If you decided to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Permanent Hair Colour Set Colour: Medium Blonde Strawberry 8GCThis colour was, I thought, OK at first but people have said it's far too bright for me. Also, it fades after a couple of washes with my roots coming through too quickly. Therefore I would like to cancel any future orders and unsubscribe. Cheryl Mason 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Cheryl! We are sorry to hear your colour didn't meet your expectations. Please check your emails, we got back to you to help you further. |
Spend the money at the salon!The color I ordered was light brown... This turned my hair RED! 😡 I now have to spend hundreds at my hair salon to get the red out of my hair and the color I wanted. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
colour setUnfortunately, the colour you sent me did not take at all. I first carried out a strand test, which showed no change in colour. Then I tried another on a different part of my hair, leaving it on for much longer to see if it would take at all, but there was no result whatsoever. Can you please let me know why that may have happened? regards, Silvi 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Silvi! We are sorry to hear your color didn't take. Please check your emails, we got back to you. |
Poor poor qualityDiscontinuing my future order seems impossible. This is a scam and fraud. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTherese - We truly apologize that you are having trouble turning your Plan off. We have reached out to you via email to see what we can do about remedying this situation. |
Did you change the ingredients? Strong smell/harsh chemicals...unusableI am so sorry and saddened to have to write this review...I have had only good experiences with esalon for several years, now..is there a new mix of chemicals in my recent order? This blend has a much stronger smell of chemicals and when I applied it t my skin in immediately became irritated. I can not use it. Please let me know if you have changed anything and how we can resolve this. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |