|
Custom Color Set
|
66,713 Verified Client Reviews |
|
Sort by: |
|
Not what i was hoping forMy color is dull after a couple of days. The gold tones are coming through when I wanted ashy tones. Too brassy....and really one toned, not multi layered color. Also the lack of ability to order highlights along with your color is disappointing. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShelley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Roots not the sameMy kit came with 1 color for my hard to cover gray and another for the rest of my hair. I followed the directions to a T. Now my roots look orange and the rest is dark brown. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCecilia, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Rubbish!Complete wrong colour , I ordered mahogany copper, when the dye was on it went dark purple when I was the dye out my hair is now a dark brown and the ends r a diffrent colour! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Vanessa! We are so sorry to hear about your hair's outcome. Please check your emails, we got back to you to help you further. |
Definitely not enough grey coverageEspecially at roots around the face, after colouring my hair is still grey as it was before. Not worth the price at all. Nice idea, but unfortunately not working. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Elke! We are sorry to hear your greys weren't fully covered. Please check your emails, we just got back to you to help you further. |
Did not cover my greysJust coloured my hair and it did not cover my greys - really disappointing!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Becky! I'm sorry to hear about your greys. Please check your emails, we got back to you to help you. |
This is an unreliable product and unsatisfactory serviceI have a 6 months customer history with eSalon, time in which I was in awe of them (at start) only to be let down by both quality of product (had dye sets not covering grays) and service (unanswered outreach, delays in order processing and delivery). I have just cancelled my order and subsctiption because of delays in both order processing and shipping. I am so disappointed! I would have been a long term customer, but I cannot keep being let down by this team and product. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Denisa! We are truly sorry to hear about your experience. We deeply regret the frustration and disappointment you've encountered — especially after being a loyal customer for the past six months. Please check your emails, we got back to you to help you further. |
Doesn’t cover grayThis is my second order in the last 30 days of these products the first order i left them on for 45 mins and it didn’t cover my gray so i ordered my next batch early and applied again but this time left it on my hair for an hour and it still didn’t cover my gray. Unfortunately this didn’t work for me 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Tracy, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Did not StickI asked for a color adjustment, which was done. However, the color completely washed out after letting it sit for 45mins and I am now left with a head full of gray hairs immediately after a color. This is super frustrating! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAvery - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Just started using it.The ammonia was to much and my skin is very sensitive. Started to get burning sensation on my scalp. Had to wash it out immediately. I ended up giving my second batch of coloring to a friend. I won't be ordering again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Doris, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Carrot topI am NOT dark blonde. I’m Ron Weasley. I’m going to go back color my own hair. At least when I did it myself I was actually blonde. 🙄 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShala - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |